An amazing and competitive opportunity in one of the best luxury Sofitel brands in Madinah Al Munawwarah in the Kingdom of Saudi Arabia.
With the following requirements
To prepare daily schedule requirements and issue post-patrol assignments to security officers throughout their shifts.
To oversee all major distribution and control aspects as per hotel policies and procedures and report any discrepancy promptly to superiors.
To keep clear and accurate records of all central control documents including general security log, key control, lost and found records, and access passes.
To maintain and maintain all equipment related to or assigned to the department on an ongoing basis, as specified in the equipment manuals.
– To ensure that all hotel vehicles are properly maintained. To control car records, distribution of car keys, damages and mileage per day.
To review scheduled jobs, groups or VIP arrivals and special events and discuss special instructions with relevant departments.
Flexibility with opening hours, regardless of time, during the day or night, in order to personally facilitate security arrangements for cases that require special handling and treatment.
Liaise with local authorities in order to identify activities that may affect the operation of the hotel such as seasonal events, current societal crime trends, political activity, etc., and share any such concerns with superiors.
To provide access, where appropriate, to high-risk areas, exercise vigilance to protect assets and secure the area when access is no longer required.
– To report guest complaints or issues to moderators if no immediate solution is found and ensure follow up with guests.
Control of access to crime scenes/natural disasters in order to preserve evidence while waiting for authorities to arrive.
To attend reports and follow up on all reported guest harassment, or alleged incidents of theft to ensure adherence to established policies and procedures.
Conduct a special investigation into high-profile security matters and prepare reports for departmental review.
To supervise the maintenance of security log entries and keep track of all Security Officers Patrol reports and subsequent security activities.
To supervise the entry of all guest room safes and keep a record of all accidents.
Review all incident reports prepared by security officers and ensure that they have complete, relevant and accurate information and follow up.
Participate fully in the fire protection program in cooperation with the engineering department and all other concerned departments, as per the hotel policy.
To ensure that all new employees are briefed and/or trained in fire prevention/firefighting procedures relevant to their position.
To schedule quarterly fire evacuation exercises, in collaboration with HR, Engineering and all other hotel departments.
To carry out bag/parcel inspections of staff, as directed by hotel policy.
To control and ensure that the arrival and departure of the employee at the back entrance of the hotel is done in an orderly and safe manner.
– For the safety of our employee, make immediate checks on the employee’s transportation, and check the general condition of the vehicle.
Overseeing all aspects of security related to staff housing and facilities.
To complete the annual performance appraisal forms submitted by the Human Resources Department for all employees under his responsibility and hand them over to the resident manager for review.
To ensure strict adherence to the department’s operating budget, all costs are controlled and expenditures are approved.
Other duties:
To help build an efficient team of employees by actively taking care of their well-being, safety and development. Ensure and encourage them to maintain good relations with colleagues and all other departments.
– To ensure that all staff perform service on schedule, wearing the correct uniform/uniform and name tag, at all times. To ensure that a high standard of personal appearance and hygiene is maintained and that hotel and department appearance standards are adhered to.
To supervise staff within the department, ensuring that correct service standards and methods are maintained as stated in the Hotel Management Operations Manual.
– To ensure that all employees read the Hotel Personnel Handbook and have an understanding of and adhere to the hotel’s rules and regulations, in particular, policies and procedures relating to fire, hygiene, health and safety.
– To respond to any department changes dictated by industry, company or hotel needs.
Flexible and expand the scope of job duties in order to carry out any other reasonable duties and responsibilities within the functional capacity as assigned, including redeployment to alternate departments/regions, if necessary, to meet business requirements and guest service needs.
Attending training courses and meetings when required.
To conduct and/or contribute to regular management communications meetings.
– To ensure listings are posted and schedules are submitted on time.
To ensure that all employees are treated fairly and consistently, as set out in the Terms and Conditions of Employment, local legislation and company/hotel policies and procedures.
A caring employer offering respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
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