Job purpose:
You are responsible for defining the strategic and tactical approach to equipping the required number of new riders in each city and improving the quality of the fleet. This includes an optimum combination of vehicle type, optimizing passenger engagement at peak demand, average hours and duration, and maximizing passenger engagement through internal pipelines. You will work with central teams responsible for local passenger marketing, managing end-to-end diversion and onboarding.
You’ll need to have a good mix of strategic thinking and quick thinking, along with a bias for action. This position is best suited for a person who can set and achieve ambitious goals, actively prioritize the team, is not afraid to get his hands dirty in implementation, and can remain coherent in the face of pressing problems. You will work closely with the lead marketing and supply chain teams to lead cross-functional projects across a variety of business areas.
Main responsibilities:
• Formulate a coherent vision for the ‘future of supply’ for the UAE and Qatar – that will help drive a long-term roadmap, rider strategy and demand generation for how we approach supply in the future.
• Responsible for developing and implementing passenger acquisition and engagement strategies to achieve business objectives.
• Lead the implementation of our recruitment workflow in all markets and ensure compliance with local laws.
• Evaluate, prioritize and close strategic partnership opportunities.
• Long-Term Supply Planning – Work with Finance & Strategy teams to forecast long-term demand that will influence passenger group purchases and passenger marketing spending strategies in the future.
Sourcing Model Business Owner – Develop, improve and own our local sourcing model.
• Strategic Insights – Building analytics and insights to better understand short- and long-term developments and opportunities for improvements in our passenger supply.
• Build and test new models on board – Assist with craft trials and prototypes that will be piloted across the UAE and Qatar to determine the optimal sourcing process.
• Ensuring that we meet our supply targets across all regions of the country – by monitoring every stage of our supply chain operations to ensure we have the appropriately sized fleet in each region. Develop intervention plans at the district level when needed.
• You will be responsible for developing the local passenger marketing strategy and working with the UK central team to implement it.
• Improving the effectiveness of conversions – whether it’s to improve our communications or provide targeted incentives, increasing conversion rates at every step. Develop data-driven strategies as well as unique and out-of-the-ordinary initiatives to drive conversion.
• Independently design, set up and track all processes related to a passenger’s ride – including goal setting, setup speed, efficiencies, right-to-work compliance, group logistics, etc.
• Utilize numerical, problem-solving, and analytical skills to identify any issues in a timely manner
• Provide effective and tailored communications to influence external and internal stakeholders
requirements:
• Analytical – Comfortable with large amounts of data. Attentive to details. Able to extract insights from historical data and trends, consider intricacies across markets, and forecast future demand. SQL and/or Python skills are an added advantage.
• Excellent communication tool – able to simplify complex analyzes and ideas. Strong written and verbal communication skills across a variety of stakeholders from the jockey to the general manager
• Collaborative – able to work well with multi-functional and international stakeholders
• Adaptable Installer – Enthusiastic to help, flexible and resourceful in tackling both the big picture and detail-oriented challenges
Can build “things” – approaches, processes, tools, and methodologies for structured change
• Inquisitive – Intellectual curious, thoughtful, and comfortable questioning the status quo
• Minimum 5 years of experience working in a fast-paced environment in an operations role or project management role
• A ‘to do’ tracking log – know when you have enough insight to make a call and apply the 80/20 rule for fast, high-quality decisions
• Team Management – Experience in effectively managing a team and aligning the vision and goals for the company and team, respectively.
• Fluency in English and Arabic is a plus
Benefits and versatility
Annual leave leave
• work visa
• Medical Insurance
• Annual main flight tickets
• Free Deliveroo Plus – Free delivery and access to special offers
• Maternity and paternity benefits
• Year-end parties and regular social events
• A very fun team to work alongside!
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with over 140,000 beloved restaurants and grocery partners, as well as 150,000 contestants to deliver the world’s best food delivery experience.
Deliveroo is headquartered in London, and has around 3,500 employees in offices around the world.
Deliveroo operates at nearly 800 locations in 11 markets, including Australia, Belgium, France, Hong Kong, Italy, Ireland, the Netherlands, Singapore, the United Arab Emirates, Kuwait and the United Kingdom.