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Work summary
Amazon.com strives to be the most customer centric company on earth where people can find and discover just about anything online. By giving customers more of what they want – low prices, wide choice, convenience – Amazon.com continues to grow and evolve as a global e-commerce platform. Amazon’s evolution from a website to an e-commerce partner to a development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest tech minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Operations
Amazon Worldwide Operations is the primary driver of customer fulfillment and service that ensures Amazon creates the same consistent world-class customer experience every time. We are looking for high potential, flexible, innovative and forward-thinking professionals to join our team. Are you ready to lead high-definition, revenue-generating strategic projects as well as leverage Lean methodologies to drive operational improvement initiatives?
Join the Global Specialization Achieving Team as Transport Area Manager for the AMXL Special Handling Network. As an Area Manager, you will be responsible for leading a site(s) from an operations and compliance point of view. You will take full ownership of the first and middle mile process. Including first mile planning, execution, triage center operation, transmission line planning and execution. You will work with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will use your skills to identify patterns and any disruptions in them. You need to be able to dive deep, scrutinize the details and predict the implications of the data.
Roles and Responsibilities
• Responsible for managing and controlling the performance, cost, and capacity of Third Party Logistics Partners (3PL) under the roof and under the road.
• Monitor and analyze customer experience and delivery performance.
• Maintain and develop KPIs and Service Level Agreements with 3PL.
• Optimizing 3PL’s first and middle delivery network and improving speed for our customers through various initiatives.
• Contribute and lead major projects within the UAE Operations Fulfillment/Supply Chain/Transportation to support business growth and selection.
• Contribute to process improvements and cost improvement initiatives in collaboration with internal and external clients
• Contribute to contract negotiations with our external implementation partners.
• Prioritize requests for program and project features and assess and set stakeholder expectations.
• Develop and maintain strong communications processes to ensure the smooth and efficient flow of accurate information across Amazon’s retail and outsourced fulfillment teams.
• Deploying continuous improvement of network standards, in collaboration with MENA ACES process owners and local operations managers
• Train & associate direct action and compliance with rules and practices
• Site audits for various operational conformances, constraints, and standards
• Perform audits based on standard operating procedures, analyze data and suggest process improvement initiatives
Basic qualifications
• Bachelor’s degree in Operations, Engineering or Logistics (Operational Black Belts welcome)
• 1-3 years work experience
• Previous experience in a similar process development role, ideally in a fast-paced industrial, logistics or production/manufacturing environment
• In depth distribution and fulfillment operations experience
• Excellent project management skills
• Demonstrate the ability to build strong working relationships with business partners and key stakeholders and the ability to work under pressure in a cross-functional organization
• Experience in Lean Management, Six Sigma and other OE tools
• Advanced data analysis skills and expert in using supporting tools such as Minitab, JMP, MS Excel and MS Access
• Ability to modify dashboard/queries and write SQL queries on a custom basis
qualifications preferred
• Prior background working on technology projects to improve operations, improve customer experience and drive cost reduction initiatives.
• OE-certified black belt or green belt
• SQL and Excel based macro
Amazon.ae, formerly Souq.com, is an English and Arabic e-commerce platform, owned by Amazon, the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com confirmed that it would acquire Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.