Manama, Dec. 29 (BNA): The Telecommunications Regulatory Authority of Bahrain has published the Consumer Experience Report 2022, which measures consumer satisfaction with the services of mobile network operators in both the residential and corporate markets.
The report contributes to achieving the Authority’s goal of understanding users’ perceptions and satisfaction with mobile, broadband and fixed-line services. The survey was conducted on approximately 2,330 consumers, and satisfaction was measured across four key pillars: services, customer support, shipping activity, and consumer knowledge.
“The Consumer Experience Report is in line with the TRA’s work to improve the telecom services that each of us uses. It helps empower consumers to make informed decisions about telecom services. It also helps operators by highlighting their performance in areas that matter to consumers,” said Philippe Marnik, Director General of the Telecommunications Regulatory Authority.
FKN