Introduction
At IBM, business is more than a job – it’s a call: to build. for design. to code. For consultation. To think with customers and sell. to make markets. invent. to cooperate. Not just to do something better, but to try things you never thought possible before. Are you ready to lead in this new age of technology and solve some of the world’s most challenging problems? If so, let’s talk.
Your role and responsibilities
In an age where progress is driven by people and experience, and where finding and developing the right talent is key, human resources have become the primary driver of business growth. IBM Talent & Transformation helps companies around the world reconfigure human resource functions, such as talent acquisition and talent development, to deliver talent essential for their growth.
The Talent Acquisition Optimization (TAO) group is part of IBM Talent & Transformation. We are a globally recognized partner in recruitment, talent acquisition consulting and recruitment branding solutions that are changing the way companies acquire talent in a highly competitive market. For more than 30 years, we have leveraged our extensive experience in global talent acquisition and business process improvement to redesign how we define and hire skills for our clients, delivering exceptional talent acquisition experiences.
Job title:
Working in our talent nurturing center, the Talent Sponsorship Consultant and Recruitment Officer (TCA/RA) acts as the candidate’s concierge throughout the hiring process and partners closely with hiring managers, recruiting team members and external suppliers to ensure that all candidates are hired. Processed accurately and quickly. TCA/RA ensures that candidates are informed and comfortable throughout the hiring process to achieve a positive candidate experience, right up to their first day on the job. TCA/RA manages many administrative tasks involved in the recruitment process such as interview scheduling, logistics, travel arrangements, job posting, creation of offer contracts, pre-employment checks, internal operations, systems administration and reporting. TCA/RA may extend offers to certain roles and administer any decision required for pre-employment variance screening. TCA/RA is responsible for ensuring that appropriate stakeholders are updated on candidate status, offer/pre-employment screening results and the entry process.
Responsibilities:
Act as a point of contact for the candidate for updates, comments and inquiries during the recruitment process.
Organizes logistical, scheduling and travel arrangements as needed for interviews with candidates and interview team.
– Supports creation of request/approval process as required.
– Posts job advertisements on source channels.
– Extension of offers for candidates for certain roles.
Generates and sends offer letters/packages to candidates, ensuring all required internal approvals are in place.
Initiate required pre-employment checks, including contact with any third party vendors.
Resolve any pre-employment screening discrepancies with the candidate and any third party suppliers.
– Initiating and/or conducting activities on board.
Ensures that all parties are updated on acceptance of the candidate’s offer and progress through each stage of the background check and entry process.
Communicate the candidate’s decision to all recruitment support groups
Contributes, through excellent delivery, to high levels of customer satisfaction with service to enhance positive NPS scores, references and case studies from the account
– Keep systems up to date and send status notifications as required.
Technical and professional experience required
– Good working knowledge of computer and MS office skills
– mastering English language
Technical skills required:
– Powerpoint skills
Presentation skills
Excel skills and ability to use data analytics
Understands contracts and contractual implications
– business acumen
– SLA and KPI’s
– Source selection and sorting
Competency-based interviews
Microsoft office and computer skills
Digital and networking skills
Required competencies:
– Personal relationships
– the influence
Flexibility and adaptability
– Accuracy and attention to detail
Excellence in service
Managing multiple priorities
– work as one team
Decision making and critical thinking
– Conflict Resolution
– measure efficacy
– communication
– Operations Management
– solving problems
Technical and professional experience preferred
At least one year of experience in a management or customer service environment
– Additional languages for English such as French, German, Italian and Spanish.
For more than six decades, IBM Middle East and Pakistan has played a vital role in shaping the region’s IT landscape. Today, IBM is part of the region’s technology fabric, solving real-world business and societal challenges, with offices in the UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, as well as a variety of hubs across the region.
Within the region, IBM currently has leading initiatives in cloud computing, analytics, mobile devices and security, as well as nanotechnology, e-government, healthcare and many more, in collaboration with leading educational institutions and governments. IBM supports hundreds of customers to drive transformation through technology, contributes to regional research and development programs and has an active Corporate Services Program (CSC).
Reinvention is a key word in the company’s history, and today, IBM is more than just a “hardware, software, services” company. IBM is now emerging as a knowledge solutions and cloud platform company.