Role
The Bell Captain helps the Guest Services Manager manage the Bellman team. Captain Bell is required to display humility in team leadership, the team prides itself on flair in service, balanced and balanced, an inquisitive spirit, a creative mind to nurture new experiences and a sense of responsibility to support the Raffles brand. When joining the team on a pre-opening trip, the bell leader should be ready to embody a tenacious and innovative spirit in team building alongside leaders.
Raffles Hotels & Resorts
An Oasis for Well-Travelled Travelers Since 1887 Reinterpreted for the 21st century traveller, Raffles has been synonymous with luxury, splendor and exceptional service for more than a century. Born in Singapore, the brand has since expanded its network across the globe, welcoming the influential community in every destination. Whether you come to drink, dine, party or simply relax, the dignitaries who work at Raffles know better than anyone how to ensure “arrival as guest, departure as friend, return as family”.
Main roles and responsibilities
– Takes responsibility and ownership in creating personal connections through emotional well-being between Belmin and guests
– Ensure that all guest baggage and items are received and delivered promptly and correctly upon arrival and departure by the courier staff
– Handing over all guest baggage in an efficient and courteous manner to ensure that no damage is caused to the items
Ensure that all letters and parcels are delivered promptly and processed in an orderly and efficient manner
Maintains communication channels with all departments of the hotel
Monitors the order and movement of baggage and all work requests
Assist the Guest Service Manager in managing guest workers to ensure a smooth arrival and departure experience for all guests
Ready to cover all roles and functions of the Bellman team
Assists the functions of other hotel departments when needed
Maintains oversight and allocates resources for the smooth running of the day-to-day operation
Responsible for maintaining stock levels, maintenance and general maintenance of equipment and operating supplies
Evaluate appearance and ensure discipline and competence of all employees under direct supervision
Assist in identifying key performance indicators and deliverables for the year with the Guest Service Manager
Create action plans and a monthly overview of the set goals for the year with the Guest Service Manager
Training and coordination with supporting departments
Use data from specific hotel systems to analyze areas for improvement and develop action plans to improve service
– Intuitively anticipates through observation and interactions the needs and wants of guests and orchestrates unique experiences
Fully understands the position of Front of-House and the entire department is constantly renewing and developing itself to make sure it keeps pace with trends in the hospitality industry
– Ensures that standards of service and individual performance are aligned with Accor’s values - guest passion, trust, sustainable performance, spirit of conquest, innovation and respect.
Ensures that guests receive the experience as detailed in the brand’s Standard Operating Procedures (SOP), the local Raffles Doha Standard Operating Procedures (LSOP) as well as the 5-star Forbes Quality Assurance (LQA) standards / Aims to achieve the results and objectives set by before administration
– Performs any special duties and projects as requested by management, whether in your own department or any other department in the hotel
Follows the hotel’s emergency evacuation policy
Character traits required for the role
Possesses strong interpersonal skills and the ability to communicate in a second language
Manages all guest/team member needs with the same motivation
– Attention to detail and friendly demeanor to all guests and team members
Compose under pressure, make rational decisions to resolve situations, and are delivered with a degree of professionalism
Self-motivated approach to carrying out assigned responsibilities
– Ensures the security and confidentiality of guest and hotel information in accordance with the company/state data security law
Possesses good knowledge of computer system and property management
High level of integrity, enthusiasm and dedication to continuous improvement
Embraces change and open-mindedness in a dynamic work environment
Has the understanding and culture of Middle Eastern customers
Has an understanding of the key stakeholders in the luxury travel space
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.