Scope and objectives
The Spa Coordinator is responsible for supporting the manager to efficiently operate the spa, fitness and recreation facilities. Coordinator supports daily administrative tasks for smooth operation and efficient guest experience.
Work responsibilities
Support daily administrative tasks related to spa and recreation areas.
– Be a host for spa guests/members. This includes welcoming them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
– Adhere to the hotel’s standard operating procedures manual.
Act as a hotel ambassador representing brand values to colleagues to establish relationships with internal and external stakeholders representing brand values and Accor. This includes maintaining a professional appearance at all times.
Maintain strong relationships with third party operators.
Effective communication with colleagues and welfare of new and existing employees as well as other departments in the property.
– All administrative tasks.
– Coordination of training, training and qualification of colleagues.
Guest quality coaching and guest engagement leadership on the front lines.
– Carry out any other duties and responsibilities assigned to him by the hotel team.
Protect your property rights at all times
Ensure data privacy of all guest and employee information.
Administrative and Financial Responsibilities
Manage team schedules to maximize efficiency and provide administrative support for all operations related reports
Maintain accurate records of all data produced by the Entertainment Department.
Support the manager to keep track of all internal inventory to management and to report any discrepancies in lost, stolen or malfunctioning equipment.
Reviewing requisitions required to obtain sufficient stock of equipment and supplies.
Provide support for the preparation of monthly reports related to operations.
Report any maintenance requirements for recreation areas.
Guest quality and operational excellence
Recognize the arrival of all important guests arriving at the facility and hotel.
Ensure that the facility is in peak condition at all times.
Responsible for driving the guest experience and communication between colleagues to coordinate the smooth delivery of the guest sequence.
Ensure that guest/members preferences and requests are met to the best of the property’s capabilities.
Ensure that the facility gets the highest ratings from guest satisfaction surveys.
Handle any complaints, comments or concerns of guests with caution and urgency.
Maintain proper inventories related to supplies, linens and consumables to ensure proper distribution of supplies in all areas
Ensure that lighting and music levels are properly set and maintained.
Familiar with spa and spa reservation systems, point of sale system, operation and control system and equipment.
Ensure that all employees follow operational standards of cleanliness and facility maintenance.
Talent and culture / team communication
Participate in daily/monthly communication meetings.
Support other colleagues upon request.
Understand and abide by the Accor Code of Ethics.
Attending product knowledge or education lessons related to the position.
Ensure that the team maintains a positive relationship internally and with the hotel’s external departments.
Participate in the annual training plan staff training and provide guidance to staff when needed.
Health, hygiene and safety
Ensure that all associates follow property safety procedures and practices; lead by example.
Ensure guest satisfaction at all times by ensuring that safety and service are always the first priority.
Inform engineering of any equipment that may require repair.
Report any potential risks or emergencies so that they can be corrected immediately.
Ensure the safety of people and property within the building by fair application of hotel regulations and strict adherence to existing laws.
Dealing with emergency situations with urgency and caution.
Maintain peak A/C of the facility at all times through cleanliness and hygiene.
Education and experience
Previous management experience, preferably in the spa, fitness industry is an asset.
Experience working with teams and the ability to provide outstanding customer service.
Multitasking and adaptability.
Computer skills related to the spa appointment software and the cashier process.
Phone etiquette.
– Quick thinker, polite and welcoming.
– Professional and well taken care of for forward facing guests.
A caring employer offering respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
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