Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer to our vision to be among the top 20 telecom companies in the world by 2020.
We are a dynamic global communications company operating in 17 countries across the Middle East, North Africa and Asia. We cover more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ nearly 1,000 talented people, all of whom lead Ooredoo to be the number one choice for world-class telecom services in Kuwait. In the face of intense competition, increasingly sophisticated technology and growing customer expectations, nothing is more important to our success than our team – a team you can be a part of.
Ooredoo’s future is bright, and you can be part of our continued success.
The purpose of the role:
Responsible for reconciling the payments posted in the retail activation system against the deposits in the bank. Track and collect merchant bill payments. Petty cash management. Settlement of payments made by customers through online channels such as Ooredoo e-portal, online bank portal, mobile payments, Ooredoo IVR, etc. Handling customer complaints related to recharge and bill payment online. Settlement of payments made by customers through online channels like Ooredoo e-portal, bank web-portal, mobile payments, Ooredoo IVR etc. Handling customer complaints related to online recharge and bill payment. Company collections, accounting and adequate reporting.
Main Responsibilities and Responsibilities:
Ensure daily settlement of payments sent in RAS with bank statement for all types of groups like Cash, K-Net, Credit Cards etc.
Monitor and identify any discrepancies to be escalated to resolution and adjustments with POS managers.
Track returned checks from points of sale and ensure that they are amended in the relevant systems.
– Matching the collection agency’s deposits in banks with the daily collection summary for the sites.
Ensure timely completion of accounts for month-end closing. Track Airtime billing and payments as per the payment schedule.
Identify delays in merchant payments to ensure that the credit limit is not violated and escalate it to the department manager for any deviations
Coordinate with agent and in-house agent team where necessary for recharge, collection discrepancies, delays, new agent setup, etc.
Ensure adequate recording of merchant groups, payment and commissions in the books of account for month-end closing. Manage cash collection from various branches and POS locations including new locations.
– Coordination with the collection agency in case of delay and failure to collect money from any point of sale site.
– Coordination with the branches and the bank regarding the installation and maintenance of the commercial devices required at the point of sale locations.
Ensure that bank reconciliations are prepared on a monthly basis and that corrective actions are taken for the settlement items.
Prepare and report on the company’s daily cash position and assist the manager in terms of improving the company’s cash.
Verify the accuracy of the information/data processed, identify issues and take corrective actions to resolve issues.
Provides analysis and summaries of information as directed to ensure that key issues are brought to the attention of supervisors.
– To check the accuracy of the processed information/data, identify the problem and take corrective actions to solve the problems.
Generate daily, weekly, monthly and quarterly reports for various collection flows. Ensure daily settlement of payments made by customers through online channels such as Ooredoo web portal, online bank portal, mobile payments, Ooredoo IVR, CRM etc. with relevant Ooredoo systems.
Identifying payment failures and escalation to resolve them to identified stakeholders.
Ensure the posting and settlement of customer accounts for payments made through the Bank’s web portals on a daily basis.
Track, monitor and reconcile e-commerce transactions on a daily basis to ensure adequate registration in the retail activation system.
Ensure adequate and timely recording of online transactions in the books of accounts for month-end closing.
Resolve customer complaints related to online payments daily within the defined service level agreement.
Handling customer refunds including e-commerce.
– Carrying out collection reversals related to the false request received from merchants.
Resolve customer complaints related to Kiosk payments on a daily basis within the defined service level agreement.
– Handling refunds and reversals for clients.
– Processing reimbursement requests from banks for card payments in accordance with the rules of VISA / Master Card.
Ensure daily settlement of collections through kiosk machines with deposits/credits in the bank for cash/debit and credit cards.
Reconcile customer payments through Kiosk and amounts recorded in the Ooredoo system and identify payment and escalation failures to resolve them to specified stakeholders.
Monitor Kiosk balances and ensure timely billing in the retail activation system.
Ensure adequate and timely recording of online transactions in the books of accounts for month-end closing. Management’s petty cash management.
Handling customer collections through direct debit.
Handling external and internal complaints/requests related to POS payments.
Manage web collections from various sources including new/additional sites.
Coordination with the bank to find out any discrepancy/delay in refunding any payments to the customer.
– Track cash movements with the company’s account to record the required entries in the books of accounts on a daily basis.
Ensure that activities are planned and implemented within well-defined policies and procedures and in strict accordance with Ooredoo policies.
Take responsibility for proactive self-improvement by staying well informed of developments, knowledge, and innovations in the relevant area of expertise.
– Perform other duties as directed by supervisors.
Qualifications / Requirements:
– University degree in Accounting (Assistant Diploma) with appropriate registration in a recognized professional institute
3-4 years of experience in accounting
– 2+ years related experience
Good knowledge of MS Office applications, ERP systems, order management systems, billing systems and workflows
Good command of both written and oral English, Arabic would be a good advantage in using a computer with an analytical and inquiry approach
– Good interpersonal communication skills
Note: You will be asked to attach the following:
– Resume / CV
We are a leading international communications company providing mobile, fixed, broadband and managed services to businesses tailored to meet the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching people’s lives and our belief that we can stimulate human growth by leveraging connections to help people achieve their full potential.
Formerly known as The Qtel Group, we have a customer base of $92.9 million and revenue of $9.3 billion in 2012.