who are we
We are a leading partner for luxury throughout the Middle East. With over 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by providing outstanding service to our partners and delighting all our customers. We are rapidly moving from a traditional luxury distributor and retailer in the Middle East, to a hybrid retailer that brings luxury experiences to the fingertips of customers everywhere.
To support the next phase of our growth, we look forward to building a world class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continually improve every aspect of our operations. We are looking for the best talent to join us on this journey of exploring new horizons together.
what are you going to do
What you will need to succeed
The Senior Brand Coach is responsible for imparting knowledge and awareness of the luxury, fashion or beauty gift category using training best practices. Our trainer will also research and localize the materials for the category and brand and, in collaboration with Group L&D, will develop the training materials to be delivered. Our Senior Brand Coach will support frontline workers with on-the-job learning, as well as performance monitoring and training needs analysis.
Work responsibilities
• Perform a training needs analysis to assess the team’s needs. Create, communicate, coordinate and implement training calendar for the year Research, collect and localize brand materials and work in collaboration with Group LD in developing training materials
• Gain product knowledge for new brands and train the team accordingly Utilize digital tools available to the group to digitize training content Analyze training data to assess usage and gaps
• Create brand awareness at the frontline level and send important seasonal brand messages to the in-store team
• START . Program Delivery
• Class Training Day and Brand Training Days
• Provide training to staff through the use of advanced product knowledge and best practice training techniques
• Monitor product training for delegation brands. Provide interior design training related to the category/products sold
• Conduct assessments of learners and the effectiveness of learning materials and methods
• Recommending new teaching materials and methods to support departmental needs
• Participate in group training events to develop best practices
• Acting as a brand ambassador in internal and external events
personal file
Competencies
• Retail trends and trends
Curriculum design
Show character
• Flexibility and adapt to change
• Demonstrate customer centric technology
• Understand and develop the coach’s self
• Driving Results
• Providing training
• Communicate effectively
• Collaborate and influence with respect and trust being an overall business acumen
What we can offer you
With us you will turn your aspirations into reality. We will help shape your journey by enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those extraordinary, every day.
We understand the value you bring, and strive to provide a competitive benefits package that includes healthcare, child education contribution, remote and flexible work policies, as well as exclusive employee discounts.
The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
Blending its experience in the Middle East and its intimate knowledge of luxury, Chalhoub Group is building brands in the region, by providing outstanding service to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as operating more than 470 retail outlets, the group’s success is attributed to its most valuable assets of highly skilled and dedicated teams. Professionalism and passion are what fuels the competitive advantage of the Chalhoub Group in today’s market.
Through its commitment to implementing sustainable practices in its business, in 2013 the Chalhoub Group was awarded the CSR Label from the Dubai Chamber of Commerce.