an introduction
At IBM, business is more than a job – it’s a call: to build. for design. to code. For consultation. To think with customers and sell. to make markets. invent. to cooperate. Not just to do something better, but to try things you never thought possible before. Are you ready to lead in this new age of technology and solve some of the world’s most challenging problems? If so, let’s talk.
Your role and responsibilities
Assistant/Lenovo Professional/x86 Remote Technical Support Engineer
Provide remote technical support for hardware, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions, and software installation for Lenovo/x86 products
– Provide technical support service within the framework of established guidelines; Demonstrate soft skills and technical skills that contribute to customer satisfaction. Demonstrate excellent oral and written communication skills.
Provide answers to general use and operational questions.
Provide identification of the problem/identify the source of the problem. Review the diagnostic information to help isolate the cause of the problem.
– Learn about known defects and fixes to solve problems.
Identify suspected defects and engage the escalation team to help resolve them.
Assist with questions related to product documentation related to supported products.
Interpretation of online manuals regarding IBM code and application interfaces.
Collaborate with support centers and other business units to provide a seamless problem resolution.
Demonstrate proficiency in the hardware platform backed by the maintenance of applicable technical certifications.
– English/French customer support, NA time zone, Shift dependent, 24/7.
Technical and professional experience required
– Bachelor’s. in Electronics / Communications / Computer Engineering – Computer Science.
– Excellent communication and problem solving skills
0-4 years of experience in technical support or similar fields
Fluency in English is a must, Canadian French an added advantage.
Express any particular aspect of the workplace to make it better “self-motivated.”
Handle business hours to meet business needs, whenever required.
For more than six decades, IBM Middle East and Pakistan has played a vital role in shaping the region’s IT landscape. Today, IBM is part of the region’s technology fabric, solving real-world business and societal challenges, with offices in the UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, as well as a variety of hubs across the region.
Within the region, IBM currently has leading initiatives in cloud computing, analytics, mobile devices and security, as well as nanotechnology, e-government, healthcare and many more, in collaboration with leading educational institutions and governments. IBM supports hundreds of customers to drive transformation through technology, contributes to regional research and development programs and has an active Corporate Services Program (CSC).
Reinvention is a key word in the company’s history, and today, IBM is more than just a “hardware, software, services” company. IBM is now emerging as a knowledge solutions and cloud platform company.