who are we
We are a leading luxury retailer in the Middle East, with over 600 stores, 300 brands and over 65 years of experience in the region, we are the premier destination for luxury goods. To support the next phase of our organization’s growth, we look forward to building a world-class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continually improve every aspect of our operations. We are looking for the best talent to join us on this journey.
Are you ready to join our exciting transformation of becoming a hybrid retailer, bringing luxury experiences within reach of our customers everywhere? Now is your chance. By being a part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the best brands in the world. In return, you will have everything you need to innovate in your career.
what are you going to do
Support co-design with clients, brand managers and other stakeholders to deliver human-centered and comprehensive solutions that meet client needs.
Participate in user research activities (eg surveys, user testing, focus groups, etc.) and incorporate ideas into service design and deliverables.
Responsible for planning customer and/or user journeys and the overall view of the experience by identifying critical touch points, how these touch points relate, and how people experience the brand throughout their entire lifecycle.
Support leading design review and brainstorming sessions with brand managers and other key stakeholders.
Support the identification and prioritization of opportunities that will enrich our expertise strategy.
Work closely with product development, sales, marketing and operations to integrate UX and customer insights to improve journeys.
Use VoC research, insights, and competitor analysis to turn what customers want into what users need to efficiently accomplish their jobs.
Develop customer journeys, service blueprints, workflows, wireframes, and other design outputs.
Understand and articulate how journeys, processes and services are changing from a user, system and business focused perspective.
Use user experience best practices to design digital experiences for target users, supporting the company’s business goals while advocating for users’ needs.
Applying a culture of design thinking within the organization.
What you will need to succeed
Proven to deliver product design, from design to launch.
Familiarity with research tools and techniques such as Crazy Egg, Google Analytics, Optimize, usertesting.com, customer interviews, small focus groups and surveys.
Field research experience (eg, store experience audits, mystery shopping, etc.)
Experience in using design thinking principles or techniques, facilitating design thinking workshops and training courses.
Business knowledge combined with outstanding analytical, conceptual and design thinking skills.
Proven ability to create new service designs based on relevant user insights and effectively communicate them to stakeholders.
Work under time constraints on multiple tasks and projects simultaneously, as well as remarkable ability to work in cross-functional teams.
– Arabic language (written and spoken).
What we can offer you
We will help shape your journey with us by enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility.
Our group offers the opportunity to support careers that may involve different teams, different job roles, different categories, and even different countries. We offer diverse career paths for those who demonstrate motivation and passion as well as a desire to learn and grow.
Amazing benefits
We understand the value you bring, and strive to provide a competitive benefits package that includes health care, life insurance, child education contribution, flexible remote work, and exclusive employee discounts.
The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
Blending its experience in the Middle East and its intimate knowledge of luxury, Chalhoub Group is building brands in the region, by providing outstanding service to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as operating more than 470 retail outlets, the group’s success is attributed to its most valuable assets of highly skilled and dedicated teams. Professionalism and passion are what fuels the competitive advantage of the Chalhoub Group in today’s market.
Through its commitment to implement sustainable practices in its business, in 2013 the Chalhoub Group was awarded the CSR Label from the Dubai Chamber of Commerce.