Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours running efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their jobs every day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connect our employees and customers, to enabling hundreds of internal tools and external solutions offered to our clients. Technology solutions are integrated into our customer services and are key for us to be more innovative as an organization.
EY Technology supports our technology needs through three business units:
Client Technology – Focuses on developing new technology for our clients. It enables EY to identify opportunities based on new technology faster and pursue those opportunities faster
Enterprise Technology (ET) – ET supports our core business services functions and will provide a fit-for-purpose technology infrastructure at the lowest possible cost for quality services. ET will also support our internal technical needs by focusing on a better user experience.
Information Security (Info Sec) – Info Sec prevents, detects, responds to and mitigates cyber risks, and protects EY, customer data and our information management systems.
the opportunity
As part of Enterprise Technology, on-site technology support’s mission is to help our clients achieve their purposes and contribute to building a better world of work by providing a support service fit for purpose.
This on-site technology support specialist provides support to customers within the country or location by carrying out various technical support activities. This professional demonstrates the ability to prioritize tasks, and work with multiple software and hardware technologies, in a fast-paced environment.
Your main responsibilities
Facilitate and support the deployment of hardware and software for end users (including installation, configuration and testing of more complex enterprise hardware).
Facilitate and support the provisioning and de-provisioning processing, including setting up hardware/software for new employees, and receiving hardware from employee dismissals.
Assist in (or coordinate) the repair of end user hardware and software reinstallation as necessary to resolve end user incidents.
Resolve incidents related to end user software and hardware compliant with company standards, including mobile/mobile technologies. Determine the sources and trends of technical problems to prevent their occurrence in the future.
Under minimal supervision, provide after-hours service for escalating issues and tasks from the service desk or supervisor.
Performs asset management activities (purchasing, receiving, inventory, tracking, distribution, etc.) as defined and in accordance with company policy and EY Technology process.
Assist with off-site technology support for company sponsored functions/meetings.
Assist with IT tasks related to office moves, construction and relocation operations.
Actively act as ‘remote hands’ for other EY technology functions, such as communications and hosting.
Maintain a comprehensive understanding of EY Technology’s organization and service offerings in order to determine how best to handle end user technology needs and incidents.
Adequately understand the company’s business and organization to anticipate and solve end-user technology issues that affect the productivity of the company’s employees
The role receives direct supervision from a supervisor with regular contact to assign and monitor activities
Success skills and attributes
Effective analytical skills are required to address end user incidents escalating from the service desk or submitted by the end user on follow-up issues.
– Decision making responsibilities are generally limited to addressing a single end user issue; Ability to prioritize incidents being worked on and communicate these priorities to end users as necessary.
– Bachelor’s degree or equivalent work experience is desirable
To qualify for the role you must have
– Excellent communication, interpersonal, organizational and time management skills.
Excellent customer service attitude.
Ability to communicate and work effectively with all levels of end users and IT staff.
Ability to communicate effectively with supervisor and peers.
Approximately 2-4 years of experience in end user technology support
What does working at EY offer?
We offer a competitive bonus package where you will be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible work and career development, and with FlexEY you can select benefits to suit your needs, covering vacations, health and wellbeing, insurance, savings and a wide range of discounts, offers and promotions. Additionally, we offer:
Support, mentoring and feedback from some of the most engaging colleagues
Opportunities to develop new skills and advance in your career
Freedom and flexibility in dealing with your role in the way that suits you
EY is committed to being a comprehensive employer and we are happy to consider flexible working arrangements. We strive to strike the right balance for our employees, enabling us to provide excellent customer service while allowing you to build your career without sacrificing your personal priorities. While the professionals who deal with our clients may be required to travel regularly, sometimes based at client locations, our flexible working arrangements can help you achieve a balance in your lifestyle.
If you can demonstrate with confidence that you meet the above criteria, please contact us as soon as possible.
Build your legacy with us.
Apply now
EY is a global leader in assurance, tax, transaction and advisory services. The high-quality insights and services we provide help build confidence in capital markets and economies around the world. We develop outstanding leaders who work as a team to deliver on our promises to all of our stakeholders. In doing so, we play a critical role in building a better world of work for our employees, customers and communities.
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EY’s MENA practice has been operating in the region since 1923. Over the course of over 95 years, our services have grown to more than 7,500 people in 21 offices and 16 countries, who share the same values and unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who provide exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, and reaffirm our position as the largest and most established professional services organization in the region.