Information Technology – Technical Council Assistant – Egypt
service line
Internal company services
industry sector
do not apply
Specialization
IFS – Information Technology (IT)
management level
Assistant
Job description and summary
A career in Information Technology, within the company’s internal services, will provide you with the opportunity to support our core business functions by deploying applications that enable our employees to work more efficiently and provide the highest levels of service to our customers. You will focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client-facing and internal applications within PwC, and providing technology tools that help create a competitive advantage for the company to drive strategic business growth.
Our IT development team assists in developing and supporting internal IT systems and applications for use by all levels of employees. You will help our team develop software and applications that meet PwC’s strategic technology needs using your knowledge of the application’s technical areas.
In order to truly excel and make us fit for the future in an ever-changing world, each of us at PwC needs to be a purpose-driven and values-based leader at every level. To help us achieve this, we have a PwC professional; Our Global Leadership Development Framework. It gives us one set of expectations across our lines, geographies, and career paths, and provides transparency about the skills we need as individuals to be successful and advance in our careers, now and in the future.
As a participant, you will work as part of a problem-solving team, helping to solve complex business problems from strategy to implementation. PwC’s professional skills and responsibilities for this management level include but are not limited to:
Create an innovative technology-focused environment where customer satisfaction is paramount.
– Provide daily service that provides a focal point for customer interaction and support for all hardware and software issues including [but not limited to] Client, Mobility, Wireless, Print, Communication, and Applications.
Maintain/resolve all open incidents/tasks in the ticket queue in a timely manner.
Partner with other IT teams on new technology introduction projects to ensure the site is ready to deploy, educate and support new solutions.
Ensure that all security and compliance related business policies and standards are met by Tech Lounge.
Analyze Tech Lounge performance data and adapt the service to better meet business requirements.
To be a resource and guide to clients regarding the use of technology and PwC’s business policies and procedures.
Establishing strong and open working relationships with clients at all levels.
Proactively anticipate, identify and solve problems, and apply knowledge in complex, difficult or stressful situations.
Effectively communicate and share technical information to audiences at all levels of the organization.
Leading a culture of change and innovation
requirements
Experience of team leadership within a retail/service environment
– Excellent customer service skills
High levels of energy and self-motivation
Passionate about technology and innovation
Effective problem identification and problem solving skills
Ability to lead from the front and drive a culture of change
– Strong and cooperative team player
– Fluent in spoken and written English
Desirable Features
Experience in providing technical support service
Technical expertise [Windows, Apple Mac, Mobile]
Experience working in a global organization
– Proven analytical skills
At PwC Middle East, we set an ambitious goal and strive to live it every day: solving important problems and building trust in the community.
We are a community of analysts who come together in unexpected ways to build trust and create sustainable results. We solve important problems, and support each other as we grow, develop and build satisfying careers.
PricewaterhouseCoopers provides industry-focused services to public and private clients across assurance, audit, transaction, advisory, tax and legal services. We leverage our development legacy that brings together the collective expertise of more than 7,000 people in our region with offices in 12 countries to solve for tomorrow.
We strive to deliver consistently innovative work that builds trust and delivers sustainable results. We are proud of the strength that comes from all of our different backgrounds and experiences and value the uniqueness of everyone. We thrive on uncertainty, operate with integrity and benefit from the diverse perspectives of our teams.
If you are looking for a place that nurtures your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagine ways of working to enable you to live a more balanced life, then you are the PwCer of the future.