Role
You are authorized to make any decisions to improve event flow or guest satisfaction and are responsible for the results of your actions.
Food and drink mission statement
Food and Beverage will be recognized as a market leader by providing consistent and personalized service, by introducing innovative concepts and products, not yet available in the market. We are committed to creating an environment where teamwork is honored, and honesty and integrity are valued. Our professional and well-trained colleagues will focus on providing high quality products and unforgettable experiences that will enhance our clients’ engagement at the resort and through social media.
Raffles is where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipating and exceeding their wants and needs, thus creating guests for life. Our F&B outlets will attract global media attention, making it the number one choice for international awards and social events and becoming a benchmark for the local and international food and beverage industry.
Our financial success will enhance Food and Beverage’s reputation among new and existing owners, by delivering the highest EBITA revenue that exceeds their budget expectations. It is our responsibility and commitment to give back to the community by being a true ambassador.
Our motto
Generous with people, ruthless with standards, thirsty for more.
luring
Our appearance is a statement of who we are. Our personal hygiene must create a professional image at work which is why every member of our team needs to follow personal hygiene standards at all times.
Personality traits
Catalyst and initiator
Positive attitude and good speech
Paid result
Presentation Initiative
Commitment to professional values
– team player
– Customer/People Oriented
Creature / open
Major Achievements and Responsibilities
– The ISD manager is responsible for the smooth running of his/her designated area
Responsible for training and care standards
Must be creative, confident, and be willing to think outside the box
He must take the time to get to know the guests and commit himself to excellent service
An initiative to invest in self-development
– Follow financial goals, LQA, TrustYou and Forbes on a daily basis
– You are expected to be an entrepreneur, think outside boundaries and lead by example
All hotel standards must be exceeded at all times
– Keeping abreast of industry trends, creating and implementing revolutionary new standards
Develop ideas on increasing guest satisfaction
Ensure that the operating stock is always accounted for and in immaculate condition
Ensure that all responsible areas are maintained at the highest levels
Creating opportunities to sell products
Team development to strive for excellence
– Responsible for day-to-day operations
– Create an effective menu preparation system
– Continue to open and close checklists
Ensure that all appropriate equipment is available for each service period
– Conducts daily briefings for all employees prior to the start of the shift
Handles security incidents and guest complaints in a confident and professional manner
– Work directly with all Hearts to create a flow of new and ‘improved’ ideas
Ensure awareness and provide optimum levels of service and guest satisfaction
Maintains HACCP standards as required by the regional governing body
Ensure that all hotel property and facilities are kept in perfect working order
– Make sure rooms/events are assigned before starting the service
Mastering all point of sale systems
– Establish and maintain effective communication across all departments
– Be a role model with a pragmatic and passionate approach
Assist in gathering information for monthly P&L review
– Recording and reporting fault incidents with integrity and transparency
talent and culture
The hotel reserves the right to revise all job descriptions from time to time as per business needs. Other duties may be assigned as necessary. The above job description attempts to identify the main aspects of the role, however, it does not limit his right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.