Experience/Skills/Years Required in This Role:
• At least two years’ experience in a supervisory capacity in a hotel room cleaning environment
• Good knowledge of Microsoft Office.
• Experience in property management system in hotels.
• Proven training skills.
• Doing good business.
• Excellent knowledge of people management.
• Positive attitude.
• Fluent in communication in English.
• Professional appearance and etiquette. (direct contact with guests)
• Ability to work well as part of a team.
• Able to multitask and work in a fast-paced environment.
• Able to convey information and ideas clearly.
• Administrative skills required and basic account skills required.
• Organization, supervision and communication skills.
• Knowledge and experience in maintaining materials, fabric and floors.
• Knowledge and experience in the use of chemicals.
• Able to interact with guest respectfully, naturally and efficiently.
• Awareness of FLHSS standards, and diligent attention to safety.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow up, courtesy, and collaborative advertising work well with limited supervision
• Describe desirable characteristics or personality traits:
• Able to work in shifts and work schedules based on job demands.
• Posture requires walking and standing for most of the work day.
• Duties require standing and moving with a good rhythm
• Work well in stressful situations and high pressure.
• Able to multitask
• Proactive with an accurate eye for detail.
• Effective in listening to, understanding and clarifying the concerns and issues raised by co-workers and guest.
• Convenience in dealing with customers
• Convenient to dispense with training of up to 8 people
• Preparedness is required in case of emergency.
A caring employer offering respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than just a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.