In our business, we are passionate about our employees who inspire excellence in how we interact with our customers and apply solutions to build a better world of work. As a client executive, you will manage the account of a large petrochemical company that is a world leader in its industry.
the opportunity
As part of the core account team, reporting to the region’s business development leader and with a close association with some of EY’s senior leaders, you will focus your time on activities to enable the achievement of the goal related to account satisfaction, management, and administration. Responsible for implementing the global account activation strategy and planning in collaboration with the account leadership in the region. You will work with Global Customer Service Partner (GCSP), Business Development Leader (BDL) and Customer Executive Director (CE) to drive global account activation; sales and program management; Account communications and management. The Executive Client ensures that all of the company’s locations and service lines (SLs) are actively operating around our largest and most complex global accounts and that we provide exceptional customer service (ECS) in all internal and external encounters.
basic tasks
Implement global account activation strategy, methodology and processes at the account level
Support business account strategy with account leadership and lead global implementation of the account plan
Support service line planning and account integration activity and prepare and facilitate account meetings
Responsible for following up on account actions by tracking the progress of deadlines and driving activity
Proactively liaise with account team members to drive account actions and initiative
Understand both the customer agenda and EY services to enable leveraging EY’s global network to connect our customers with the right people
Manage and own the annual global revenue planning process
Own and coordinate the Customer Relationship Management (CRM) process
Manage the account flow process and promote discipline across the global team
Coordinate the search for opportunities and work closely with key partners
Defining EY’s thought leadership and visions to share with the client
Act as a subject matter expert for all account related information
Manage external account coordinators Oversee pipeline management, financial analysis, sales cycle support, customer research, plan management, reporting, performance, and document management
Understand and define decision-making requirements to participate in the design and modification of custom account report requirements
Monitor, analyze and highlight key operational performance with recommended action and resolution
Monitor the calculation of new business development costs for chargebacks locally and globally
Provide administrative support for scheduling account meetings and any other administrative tasks
– Liaise with account managers/coordinators locally and worldwide to share best practices across the EY account network
– Establish and manage expectations with account stakeholders
Maintain compliance status for all account threshold and processes to meet stakeholder requirements
Define and advance the processing of account structural changes in systems to maintain the integrity of account reports
Success skills and attributes
Solid knowledge of account management processes and tools
Excellent writing, pronunciation and presentation skills, including good command of English and Arabic.
Strategic thinking, excellent Excel analytical and data skills
– High attention to detail and sound organizational skills. Ability to manage multiple priorities simultaneously
Proactive action/follow-up items, input/ideas, and account team
Strong leadership and collaboration with land and remote teams
Flexibility and flexibility in changing priorities
To qualify you must have
– Bachelor’s or postgraduate degree (preferably with a focus in Marketing or Business) or equivalent relevant experience
8+ years of account management or similar related experience ideally gained in the global petrochemical industry
Experience in professional services preferred but not essential
– Must have good command of English and Arabic writing, speaking and presentation skills.
Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization
Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, keeping people and projects moving on schedule, with keen attention to detail
What we are looking for
We are looking for people who can combine great listening skills, collaboration, influence and business acumen. Being able to thrive in an ever-changing, diverse and multicultural environment where we expect exceptional quality and show passion for your work will set you up for success.
What do we offer
We offer a competitive compensation package where you will be rewarded based on performance and recognition for the value you bring to our business. Additionally, we offer:
Continuous Learning: You will develop the mindset and skills to navigate whatever comes next.
Success as you define it: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformational Leadership: We will give you the ideas, training and confidence to be the leader the world needs.
Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the above criteria, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
Ey | Building a better world of work
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