an introduction
At IBM, business is more than a job – it’s a call: to build. for design. to code. For consultation. To think with customers and sell. to make markets. invent. to cooperate. Not just to do something better, but to try things you never thought possible before. Are you ready to lead in this new age of technology and solve some of the world’s most challenging problems? If so, let’s talk.
Your role and responsibilities
As a member of the AIX Technical Team, job responsibilities include demonstrating exceptional communication skills (oral and written) to IBM clients, other IBM employees, IBM management, timely updates to client situations, ability to effectively manage multiple complex situations, and deep technical product knowledge.
The person assigned to this position will work within the AIX technical team in Egypt
Technical and professional experience required
– At least 1 year of experience working in customer support
Language skills: Fluency in English. written and oral
Technical skills: Basic knowledge of operating systems (UNIX and Linux).
– Bachelor degree; Computer science or software engineering is preferred
– Willing to work while changing the US time zone.
personal skills
– Excellent communication skills, both verbal and written)
– Excellent organizational skills
– Good analytical and problem solving skills
– Ability to work within a team
Strong customer focus
– Good Presentation Skills
Ability to listen to clients and understand both situational and technical issues
Focus and focus on results
– Accuracy and attention to detail
Flexibility to work in night shifts (from 12 AM – 9 AM)
An individual interested in this role should have the desire to become a worldwide technical expert in one or more components with leading edge, open source, cloud, and virtualization technologies and frameworks while becoming an effective communication channel between IBM customers and IBM management.
Preferred technical and professional experience
Language Skills
Fluency in French, German, Italian or Spanish.
technical skills
– C and UNIX / Linux shell scripting;
– AIX operating system; AIX (or UNIX/Linux) networks, file systems, security and management;
Working knowledge of co-management and debugging tools.
Additional consideration of existing knowledge of IP (IP) security;
Additional consideration for current knowledge of IBM support tools and processes
For more than six decades, IBM Middle East and Pakistan has played a vital role in shaping the region’s IT landscape. Today, IBM is part of the region’s technology fabric, solving real-world business and societal challenges, with offices in the UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, as well as a variety of hubs across the region.
Within the region, IBM currently has leading initiatives in cloud computing, analytics, mobile devices and security, as well as nanotechnology, e-government, healthcare and many more, in collaboration with leading educational institutions and governments. IBM supports hundreds of customers to drive transformation through technology, contributes to regional research and development programs and has an active Corporate Services Program (CSC).
Reinvention is a key word in the company’s history, and today, IBM is more than just a “hardware, software, services” company. IBM is now emerging as a knowledge solutions and cloud platform company.