service line
Internal company services
industry sector
Can’t be applied
Specialization
IFS – Information Technology (IT)
management level
Assistant
Job description and summary
A career in Information Technology, within the company’s internal services, will provide you with the opportunity to support our core business functions by deploying applications that enable our employees to work more efficiently and provide the highest levels of service to our customers. You will focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client-facing and internal applications within PwC, and providing technology tools that help create a competitive advantage for the company to drive strategic business growth.
Our Operations Support team monitors the overall quality of our service. As part of the team, she will be the primary point of contact to ensure that the quality of our services is maintained while also considering better ways to deliver the same service in a more cost-effective manner and to maintain customer satisfaction with our services.
Technical Council – Participant in the Kingdom of Saudi Arabia
PwC has been in the region for 40 years, and has more than 6000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Territories, Qatar, Saudi Arabia and the United States. Arab Emirates. We have an unparalleled range of expert capabilities from strategy, through consulting and advisory to legal, tax and insurance services, backed by a premium digital platform in the region.
Our first message: Transform our own. Our goal is to build trust in the community and solve important problems. In an increasingly complex world, we help complex systems function, adapt, and evolve so that they can benefit societies and society – whether it’s capital markets, tax systems, or the economic systems in which business and society exist. We help our clients make informed decisions and work effectively within them. Our values create value through diversity. be yourself. be different.
At PricewaterhouseCoopers, we respect and value differences. We know that when people from different backgrounds and different perspectives work together, we create the most value – for our customers, our employees, and our community. As part of our commitment to individuality, we are pleased to hear from candidates from diverse backgrounds, with a combination of skills, abilities and experience from the job description below. Job Title – Associate Tech Majlis Level – Associate Reports to End User Experience Lead Location – KSA – Job Summary – Saudi Arabia.
Responsibilities In this role, the successful candidate will:
• Champion a team of customer experts at TechLounge deliver customer-centric service to all PwC employees.
• Create an environment focused on innovative technology where customer satisfaction is paramount.
• Provide a daily service that provides a focal point for customer interaction and support for all hardware and software issues including [but not limited to] Client, Mobility, Wireless, Print, Communication, and Applications.
• Maintain/resolve all open incidents/tasks within the ticket queue in a timely manner.
• Partner with other IT teams on new technology introduction projects to ensure the site is ready to deploy, educate and support new solutions.
• Ensure that all business policies and standards around security and compliance are met by Tech Lounge.
• Analyze Tech Lounge performance data and adapt the service to better meet business requirements.
• To be a resource and guide to clients regarding the use of technology and PwC’s business policies and procedures.
• Establishing strong and open working relationships with clients at all levels.
• Proactively anticipate, identify and resolve problems, and apply knowledge in complex, difficult or stressful situations.
• Effectively communicate and share technical information to audiences at all levels of the organization.
• Leading a culture of change and innovation.
requirements
• Experience of team leadership within an operating retail/service environment.
• Excellent customer service skills.
• High levels of energy and self-motivation.
• Passionate about technology and innovation.
• Effective problem identification and solutions skills.
• Ability to lead from the front and drive a culture of change.
• A strong and cooperative team.
• Fluent in written and spoken English. Desirable characteristics.
• Experience in providing technical support service.
• Technical expertise [Windows, Apple Mac, Mobile].
• Experience working in a global organization.
• Proven analytical skills.
At PwC Middle East, we set an ambitious goal and strive to live it every day: solving important problems and building trust in the community.
We are a community of analysts who come together in unexpected ways to build trust and create sustainable results. We solve important problems, and support each other as we grow, develop and build satisfying careers.
PricewaterhouseCoopers provides industry-focused services to public and private clients across assurance, audit, transaction, advisory, tax and legal services. We rely on our development legacy that brings together the collective expertise of more than 7,000 people in our region with offices in 12 countries to solve for tomorrow.
We strive to deliver consistently innovative work that builds trust and delivers sustainable results. We are proud of the strength that comes from all of our different backgrounds and experiences and value the uniqueness of everyone. We thrive on uncertainty, operate with integrity and benefit from the diverse perspectives of our teams.
If you are looking for a place that nurtures your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagine ways of working to enable you to live a more balanced life, then you are the PwCer of the future.