Taqyeem discusses Government Center Assessments during pandemic

Manama, Dec. 7 (BNA) The Chairman of the Executive Committee of the Information and e-Government Authority Muhammad Ali Al-Qaed chaired the second meeting of the Evaluation Committee in 2021 of the third session of the Evaluation Program.

Meetings are held periodically in accordance with Taqeem guidelines that were first issued in 2018.

The committee reviewed an updated list of government service centers, following the closure of 17 of them, and receiving notes from eight government agencies that fall under these centers.

This reduction is also the result of the government’s rapid digital transformation, which allows its entities to provide online services at a larger scale, rather than having to visit centers in person.

The guidelines have been amended in five main areas: adherence to the precautionary measures and guidelines of the National Task Force to Combat Coronavirus (COVID-19); Organizing long shifts for service delivery; promotion of digital platforms; customer flow management; Keeping abreast of digitization strategies and comprehensive government digital transformation, which is reflected in the quality of services provided through customer service centers.

The members discussed holding workshops to raise awareness of the latest evaluation standards between government agencies and to gather views with regard to enhancing them to enhance the provision of government service through various channels and achieve excellence in customer service through service centers.

The committee also reviewed its media plan, including digital content and strategies for estimating centers that follow best practices.

HF