who are we
We are a leading partner for luxury throughout the Middle East. With more than 600 stores, 300 brands and more than 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by providing outstanding service to our partners and delighting all our customers. We are rapidly moving from a traditional luxury distributor and retailer in the Middle East, to a hybrid retailer that brings luxury experiences to the fingertips of customers everywhere.
To support the next phase of our growth, we look forward to building a world class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continually improve every aspect of our operations. We are looking for the best talent to join us on this journey of exploring new horizons together.
what are you going to do
At Chalhoub, creativity comes alive! By serving as a store manager, you will be responsible for ensuring the store increases its commercial performance and delivers an exceptional guest experience. You will also lead both eNPS and cNPS by implementing people and customer experience strategies.
• You will lead in-store customer experience initiatives
• Succession plan for team members in terms of readiness
• Nurturing talent within the team through on-the-job training and extended assignments in coordination with the People Partner
• Leading the eNPS through people-experience initiatives and culture
• Oversee daily VM related operations, adherence to retail store standard operating procedures, sales team and committee schedules
• Provide store support including concessions, in real time as business needs
• Act as the main point of contact with back office operations
• Ensure that click and combine are performed within SLAs
• Ensure that customer data is captured correctly by the sales team in compliance with the requirements of the marketing team
• Promote the loyalty program (MUSE) and make sure the floor team is aware of app offerings etc.
• Ensure that the store team is working towards the same goal
• Promote multi-channel sales
• Increased store revenue target versus actual
• Increase sales at full price
• Provide input for what is working well, what is not working well, and feedback
What you will need to succeed
• Customer Experience Management (CEM)
• Develop and engage employees
• Demonstrate personal resilience and adapt to change
• Demonstrate customer focus
• Technical understanding and self-development
• being commercial
• Driving Results
• the customer
• Communicate effectively
• Inventory Management
• Collaboration and influence in respect and trust
• The Retail and Hybrid Sales Mindset
• inclusivity
• Sales forecast and analysis
• Business Intelligence
• budgeting
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey by enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those extraordinary, every day.
We understand the value you bring, and strive to provide a competitive benefits package that includes healthcare, child education contribution, telecommuting and flexible policies, as well as exclusive employee discounts.
The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
Blending its experience in the Middle East and its intimate knowledge of luxury, Chalhoub Group is building brands in the region, by providing outstanding service to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as operating more than 470 retail outlets, the group’s success is attributed to its most valuable assets of highly skilled and dedicated teams. Professionalism and passion are what fuels the competitive advantage of the Chalhoub Group in today’s market.
Through its commitment to implement sustainable practices in its business, in 2013 the Chalhoub Group was awarded the CSR Label from the Dubai Chamber of Commerce.