who are we
We are a leading partner for luxury throughout the Middle East. With more than 600 stores, 300 brands and more than 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by providing outstanding service to our partners and delighting all our customers. We are rapidly moving from a traditional luxury distributor and retailer in the Middle East, to a hybrid retailer that brings luxury experiences to the fingertips of customers everywhere.
To support the next phase of our growth, we look forward to building a world class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continually improve every aspect of our operations. We are looking for the best talent to join us on this journey of exploring new horizons together.
what are you going to do
At Chalhoub, creativity is a team effort! Acting as Store Supervisor, you will be responsible for leading the sales team towards achieving the sales target while delivering an exceptional guest experience; Ensure support in the implementation of CRM, CX and other key initiatives for customers and individuals in the store.
• You will nurture talent within the team through on-the-job training and extended assignments in coordination with the People Partner
• Leading the eNPS through people-experience initiatives and culture
• Oversee daily store operations related to adherence to standard operating procedures, retail store VM and schedule to the sales team
• Support for stocking employees during in-store events
• Act as the main point of contact with the back office team
• Ensure that click and combine are performed within SLAs
• Ensure that customer data is captured correctly by the team in compliance with the requirements of the marketing team
• Promote the loyalty program (MUSE) and ensure that the team is aware of application offerings, etc.
• Increasing the targeted revenue for the store
• Paying in-store sales
• Supporting in-store customer experience initiatives
• Provide input for what works well, and what does not work well within the store
What you will need to succeed
• Amazing Communication Skills
• Understanding of KPIs and eNPS leadership
• A minimum of two years experience in the retail field
What we can offer you
With us you will turn your aspirations into reality. We will help shape your journey by enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those extraordinary, every day.
We understand the value you bring, and strive to provide a competitive benefits package that includes healthcare, child education contribution, telecommuting and flexible policies, as well as exclusive employee discounts.
The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
Blending its experience in the Middle East and its intimate knowledge of luxury, Chalhoub Group is building brands in the region, by providing outstanding service to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as operating more than 470 retail outlets, the group’s success is attributed to its most valuable assets of highly skilled and dedicated teams. Professionalism and passion are what fuels the competitive advantage of the Chalhoub Group in today’s market.
Through its commitment to implement sustainable practices in its business, in 2013 the Chalhoub Group was awarded the CSR Label from the Dubai Chamber of Commerce.