Role
You are responsible for contributing to the operational and financial aspects of operating the restaurant. You must provide support to the Restaurant Manager in overseeing the overall organization, and ensuring implementation and consistency of company standards. The mission and purpose of this position is for the incumbent to take full responsibility for all aspects of the outlet in the absence of the Restaurant Manager and be proactive, creative and results driven.
Food and Drink Mission Statement
Food and Beverage will be recognized as a market leader by providing consistent and personalized service, by introducing innovative concepts and products, not yet available in the market. We are committed to creating an environment in which teamwork is honored, and honesty and integrity are valued. Our professional and well-trained colleagues will focus on providing high quality products and unforgettable experiences that will enhance our clients’ engagement at the resort and through social media.
Fairmont is where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipating and exceeding their wants and needs, thus creating guests for life. Our F&B outlets will attract global media attention, making it the number one choice for international awards and social events and becoming a benchmark for the local and international food and beverage industry.
Our financial success will enhance Food and Beverage’s reputation among new and existing owners, by delivering the highest EBITA revenue that exceeds their budget expectations. It is our responsibility and commitment to give back to the community by being a true ambassador.
Our motto
Generous with people, ruthless with standards, thirsty for more.
luring
Our appearance is a statement of who we are. Our personal hygiene must create a professional image at work which is why every member of our team needs to follow personal hygiene standards at all times.
Personality traits
– Motivator and role model
Positive attitude and good speech
Paid result
Offers Initiative
Commitment to professional values
Team Maker
– Customer/people service
Creative / open-minded
Key Achievements and Responsibilities
Ensure that correct grooming standards are followed at all times
– Responsible for the smooth running of the port
Follow the care program at all times
– Follow all financial goals, LQA, Forbes and TrustYou
Familiar with daily, monthly and yearly financial goals
Actively and effectively contributes to the achievement of financial goals
– All issues and negative guest feedback must be properly reported on the Glitch system
– Continue to open and close checklists
Maintains HACCP & FIFO standards as required by the regional governing body
– Dealing with financial procedures according to the guidelines set by the financial department
Responsible for connecting all aspects of service, kitchen and entertainment
– Responsible for day-to-day operations
Handles security incidents and guest complaints in a confident and professional manner and reports them in a timely manner to the direct supervisor
-Assist daily briefings for all employees before shift start
Ensure that all appropriate equipment is available for each service period
Assist restaurant manager with exercises, grooming checks and temporary labor selection (if required)
Must be creative, confident and willing to think outside the box
Follow the personal development plan established by the immediate supervisor
Ensure that the operating stock is always accounted for and in immaculate condition
Ensure that the outlet is maintained at the highest levels
Creating opportunities to sell products
– Direct team development to strive for excellence
– Inspires the heart to create a flow of new and “improved” ideas
Follow the hotel’s emergency evacuation policy
Ensure awareness and provide optimum levels of service and guest satisfaction
– Establish and maintain effective communication across all departments
– Be a role model with a pragmatic and passionate approach
Assist in gathering information for monthly P&L review
A caring employer offering respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.