reservations agent
You are the beginning of an exceptional guest experience. As a reservations agent, you will make our guests feel welcome and reflect the exceptional experience that comes upon their arrival!
About the hotel
Sofitel Dubai Jumeirah Beach is a five-star luxury hotel located in Jumeirah Beach Residence and opens directly onto Dubai’s most popular entertainment promenade as well as a low-rise beachfront leisure and retail destination. Luxurious accommodations and culinary excellence are the cornerstones of the hotel. All 444 rooms and suites overlook the blue waters of the Arabian Gulf and the Eye of Dubai. Guests can enjoy exquisite international flavors at the Infini Pool Lounge and Café Concierge, our all-day dining restaurant Club Millésime.
What it is for you:
– The employee benefits card offers discounted rates at Accor around the world
Learning programs through our academies
– An opportunity to develop your talent and grow within your real estate and around the world!
– Ability to make a difference through CSR activities, such as Planet 21
What will you do:
Be well versed with the Opera system and be fully acquainted with all aspects of the reservation systems.
– Determine guest reservation needs by asking open-ended questions to obtain all necessary information
– Answer guest questions about property facilities/services (eg, opening hours, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
Record advance deposits and keep accurate records of deposits.
Process room listings and group blocks, indicate special requests and billing procedures, learn about rate changes and group inquiries.
– Keeping correspondence and making reservations, and ensuring that all files are up-to-date and organized.
– Knowledge of the front desk, sales and accounts departments and how they are related to the reservations department.
Be aware of inventory management and constantly check the types of rooms available throughout the day
– To understand departmental goals and expectations for average rate and occupancy
– Accommodating and documenting special requests in an accurate and efficient manner.
Determine the most appropriate room type to meet the guests’ requirements and increase the room price.
Use selling techniques when helping guests make reservations, including allocating calls, getting a guest’s complete needs, suggesting alternate dates or directing guests to sister accommodations on days when supplies run out.
Explain warranty and cancellation policies to callers, assign confirmation/cancellation numbers, and communicate this information clearly to callers, giving them the option to email and/or fax these numbers.
Follow up on “selling” methods and sales strategies in order to maximize property returns.
– Identify repeat guests using appropriate codes.
Familiarity with the operational procedures of all equipment in the kitchen and operating them in the correct manner to ensure maximum efficiency and personal safety.
Participate in periodic meetings and briefings as scheduled.
Understand and abide by all safety rules, emergency procedures and fire prevention systems.
Participate in any scheduled training and development programs that improve personal or managerial standards.
Report duty on time by wearing the correct uniform and name crest.
Maintaining a high level of personal appearance and hygiene.
– Performing other assigned duties.
Your experience and skills include:
– Have at least one (1) year experience as a reservation agent in the same field.
Have thorough knowledge of using Opera software.
Has the ability to work under pressure and in a fast-paced environment.
Has the ability to communicate effectively with the team and present it consistently.
Fluency in Arabic and English is mandatory.
Our commitment to diversity and inclusion:
We are a comprehensive company and our ambition is to attract, hire and promote diverse talent.
Why work for Accor?
We are much more than a global leader. We welcome you as you are and can find a job and a brand that matches your personality. We support you to grow and learn every day, making sure that the work brings you purpose in your life, so that during your journey with us you can continue to explore the limitless possibilities of Accor.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.
A caring employer offering respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.