As the primary customer contact point, you are responsible for facilitating customer relationships with support and advising and assisting internal Oracle personnel on diverse customer situations and escalating issues.
Looking for a Technical Leader/Director with Oracle Fusion Supply Chain experience and over 12 years of IT experience with at least 5 years of Fusion experience and remaining years of Oracle EBS supply chain field experience.
– If specified, he should also be prepared to work in shifts if required as our clients are spread across different countries.
Solid project management experience with at least 4-5 projects leading implementation and support projects.
It is good to have PMI and ITIL certification.
Strong communication and customer facing skills including negotiation and pre-sales activities. Good communication and team player
Ability to lead a team and direct customer service meetings. Willing to work in shifts and support operations
Must have worked on most Fusion SCM Cloud Modules – Order Management, Pricing, Inventory, Cost Management, Procurement, Self-Service Procurement (iProc), Product Center, Fusion Manufacturing, Purchase Contracts, BPM Approvals, Fusion Supply Chain Report Tools .
The candidate should be strong in understanding cash flows, organizing orders including calculating costs and purchasing flows with strong exposure to inventory management.
A minimum of 2-3 Oracle Fusion SCM applications or demonstration support with unit-leading hands-on experience in either unit
Must have worked extensively on Oracle EBS / Fusion SCM operations.
Good understanding of business flows and processes.
Must have worked on data migration using FBADI and familiar with other systems integration from a functional point of view. Should have a good knowledge of the integration of order management using ICS with other systems.
Extensive knowledge of functional settings of business group, organizations, departments, divisions, operating units, etc.
Excellent analytical and debugging skills in solving problems in a Fusion Cloud environment. Should have good knowledge of SQL and PL/SQL and be able to generate reports in OTBI using SQLs.
Must have good Fusion Environment debugging skills and knowledge of Oracle Cloud support processes.
Knowledge of quarterly Oracle Cloud upgrades and will be able to work effectively with Oracle Cloud Support.
– Ability to work on different tasks simultaneously
-Exposure to cross functional skills such as Finance/HCM added, but not a prerequisite.
Oracle delivers an integrated suite of applications, databases, servers, storage, and cloud technologies to enable modern businesses. For most companies, flexibility is critical. Oracle provides a wide range of software, systems, and cloud deployment models — including public, on-premises, and hybrid clouds — to ensure technology is resilient to the unique needs of businesses.
Oracle Cloud is a complete, integrated suite of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical flexibility across the enterprise, connects people to information for clearer insights, and drives efficiency through streamlined workflows.
More than 420,000 customers in 145 countries have used Oracle technology to accelerate their digital transformation.