Tamkeen wins World Award of Excellence in Contact Center for Customer Service

Manama, July 25 (BNA): The Labor Fund (Tamkeen) won the Best Customer Service Award from the Global Call Center.

Tamkeen has been recognized among candidates from Europe, Africa and Middle Eastern regions such as Portugal, Turkey and South Africa.

The Global Call Center was founded in 1999 with the mission of providing world-class research, conferences, awards, networking opportunities, and information on best practices in call center operations and customer experience.

The organization currently has more than 215,000 members representing numerous companies and provides a platform where professionals from around the world can discover growing trends in customer experience.

“We are proud of this achievement, which comes as evidence of our commitment to serving the Kingdom with the highest standards of services. Our call center acts as a bridge between the market and the internal departments, being the first point of interaction with the institution, and through that we strive to provide high-quality service levels that guarantee a positive experience with Tamkeen,” Issam Hammad, Executive Director of Marketing and Customer Experience.

He added, “It is our priority to ensure that our call center team is equipped with the necessary knowledge and communication skills to meet the needs of different customer groups. We are constantly incorporating the latest developments in customer experience within our service by providing multiple channels and using technology-driven solutions.”

Tamkeen’s call center was established in 2012 as part of an outreach strategy cycle that focused on raising awareness about Tamkeen and what it offers among the citizens of Bahrain. Since then, the call center has consistently provided exemplary levels of service, which has led to it receiving many awards and recognitions, which have recently included: Gold rating under the Kingdom’s Government Evaluation Program in 2022 and an award for excellence in customer service within the National Suggestions and Complaints System (Tawasul). Over the years, the call center has kept up with the latest technology and customer behavior, introducing new features such as virtual channels including live chat, an AI-powered chatbot, social media, and more.

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