This prestigious Qatari semi-governmental real estate developer is widely known and respected.
Their new vacancy as a Manager, Customer Service will be responsible, as they develop their signature ‘City’ in Qatar, to ensure the optimum customer experience across key touch points and oversee the day-to-day operations of handling customer inquiries, calls, visits, requests and complaints.
The division’s management will handle budget management, customer management and customer operations management in this mixed-use development that includes a range of residential, commercial, retail and hospitality stakeholders. This will require excellent business acumen to maximize process efficiency and will use a CRM strategy and implement a sound roadmap
The successful candidate will have:
• Bachelor’s degree in Business Studies, Sales, Marketing or related fields
• MA in Business Studies, Sales and Marketing and/or MBA preferred
• Bilingual (Arabic and English)
• 8-12+ years of experience managing a customer services department in an organization, preferably in the GCC real estate industry
• A customer centric mindset, proven experience in positively handling customer inquiries and complaints
• Must have working knowledge of small to medium sized group outsourcing operations
“Stratus was founded in 2005 in order to provide a unique, tailored service to the property, real estate and construction industries.”
Our approach is honest and straightforward, providing efficient and cost effective service which we recognize as important in the current market. We differentiate ourselves from our competitors by delivering consistent high quality results, adding real value to your organization and allowing talented real estate and construction professionals to develop their potential in progressive environments.
Our open and consultative approach has allowed us to successfully develop long-term relationships with clients and candidates alike, within leading consultancies, key engagements and client organizations. Parallel to this we also have an extensive network of contacts at all levels across the industry and can provide cutting edge market intelligence, both in the UK, Europe, Middle East and Africa.