who are we
We are a leading partner for luxury throughout the Middle East. With more than 600 stores, 300 brands and more than 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by providing outstanding service to our partners and delighting all our customers. We are rapidly moving from a traditional luxury distributor and retailer in the Middle East, to a hybrid retailer that brings luxury experiences to the fingertips of customers everywhere.
To support the next phase of our growth, we look forward to building a world class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continually improve every aspect of our operations. We are looking for the best talent to join us on this journey of exploring new horizons together.
Work responsibilities
We are looking for a highly organized, proactive and solution-driven Loyalty Coordinator who will be responsible for coordinating projects, as well as delivering projects and organizing various tasks for the Head of Department, sending out weekly dashboards to brands, supporting program experiences and benefits, and supporting in project follow-up and administrative tasks.
organizational
You will be responsible for coordinating different teams on projects and supporting the Section Head on key assignments, reports, presentations and special projects
You will be responsible for supporting and assisting with meetings and events, organizing workshops, training courses and renewing programs
Ensure all MUSE Marketing warranties and updates are sent and received by the retail teams
Communicate weekly goals and dashboards to brand managers and store staff
expertise
Curate MUSE exclusive experiences related to the Saudi market
– Internally with MUSE Brands
Externally with complementary partners
Posting experiences on the app
– Create directories for the call center
– Evaluating reports and developing strategies for uptake
Benefits
– Organized service center (home delivery, alterations, valet parking, etc.)
– Map trips, negotiate, communicate and sign with external partners
– Brief agencies for guarantees
Create training manuals and standard operating instructions
– Update the app with benefits
– Evaluating reports and developing strategies for uptake
Work requirements
Support business requirements planning for new projects
– Support in customer journey mapping
– Support writing summaries and summarizing notes
Employment
Responsible for weekly recurring tasks such as sending the dashboard to brands and senior leadership, organizing case meetings, etc.
You will be responsible for following up on the day-to-day activities related to the job with minimal supervision to ensure business continuity
Escalate complex issues to the person concerned to ensure efficient and timely closure of the case/case
Create process and work method documents and ensure team tasks are tracked according to priorities
Ensure that the feedback received is categorized and passed to each project stream owner
proactive communication
Work closely with the Head of Department and the UAE MUSE team to ensure that key tasks and defined deliverables for KWT . are in motion
Understand barriers and provide solutions for approval
Submit reports and track tasks in an organized manner and ensure adherence to team deadlines
Follow up with third parties and brands on pending orders
Project manager
Prepare excellent presentations for senior leadership teams
Produce status summaries of the verified project according to a defined calendar
Take minutes of the meeting from each task
Follow up on approval and payment cycles and report delays
– Manage budget tracking, billing and reconciliation
Participate in relevant community projects and activities when needed
Profile personly
Previous experience working in advertising or marketing as an account manager
Understand the luxury market.
Passionate about working in a startup environment and learning from functional teams
Must be highly organized, proactive and solution driven
– Can provide examples of strong PowerPoint skills and effective storytelling – We’d love to see your work.
– Good with Microsoft Excel and learn new tools
Great attention to detail and the ability to connect dots with different flows
Experience in project coordination
Excellent at co-operation
Excellent in communication and relationship building
What we can offer you
With us you will turn your aspirations into reality. We will help shape your journey by enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those extraordinary, every day.
We understand the value you bring, and strive to provide a competitive benefits package that includes healthcare, child education contribution, flexible remote work policies as well as exclusive employee discounts.
The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
Blending its experience in the Middle East and its intimate knowledge of luxury, Chalhoub Group is building brands in the region, by providing outstanding service to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as operating more than 470 retail outlets, the group’s success is attributed to its most valuable assets of highly skilled and dedicated teams. Professionalism and passion are what fuels the competitive advantage of the Chalhoub Group in today’s market.
Through its commitment to implement sustainable practices in its business, in 2013 the Chalhoub Group was awarded the CSR Label from the Dubai Chamber of Commerce.