About OpsTech IT
Operations are at the heart of Amazon’s business. We are known for speed, accuracy and outstanding service. Our buildings deliver tens of thousands of products to hundreds of countries around the world, every day. OpsTech IT provides worldwide non-stop IT support to Amazon operations as a vital piece of the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in promoting solutions to the obstacles we face. Together, we take ownership of what we do – whether supporting our IT infrastructure, developing new technology in-house, launching a new Amazon operations facility, or delighting our customers by delivering packages directly to them.
About the role
As an IT Project Architect, you will use your technical knowledge and specialized project management skills to initiate, plan, implement, monitor and control projects for OpsTech IT infrastructure, data facilities and technology solutions. You can manage many large projects with minimal instructions that affect multiple sites in multiple regions. You are required to have strong communication skills to coordinate on-site and remote work with teams across the region and engage stakeholders to deliver results as a project leader supported by OpsTech IT leadership and personnel resources. You will organize and support project handling, prioritization, and resource capacity planning to support multiple regional IT managers. You will actively expand your knowledge by learning about new technologies and project management methodologies to support the organization.
The ideal candidate is an independent and inquisitive self-starter with a proven ability to produce high-quality technical content, lead complex projects, collaborate with technologists and subject matter experts, and has a high tolerance for ambiguity and action bias. Qualified candidates will be able to interact at all levels and should have the ability to generate detailed status reports on all programs to support senior leadership in communications with internal and external stakeholders.
What do we offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on the first day and up to 20 weeks of paid parental leave. But wait, there’s more: We don’t wear suits and ties! Come as you are because jeans, T-shirts, sneakers and sometimes a neon safety jacket will be your everyday wear.
Responsibilities include, but are not limited to
Develop and manage IT projects from start to finish, including project scope, schedule, hardware procurement, resource allocation, and project execution by coordinating remote work closely with OpsTech IT teams.
Be the first escalation point for assigned projects. Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans, and go green throughout the project.
Report and inform stakeholders of status updates, risks and issues.
Proactively manage change control and report impact on project scope, identify issues, and develop contingency plans.
Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time critical data, tasks and project health data for all your projects.
Update or develop documentation of processes critical to the successful implementation of your projects.
Identify opportunities to streamline project deliverables, share best practices with colleagues and leaders, and implement continuous improvement actions on a regular basis
Leads the approval of project management tools and processes. Deploy project management practices across the region and follow standard methodology for developing scope documents, project management plans, communication plans, project schedules, change management, risk register and release.
Participate in the recruitment, training and development of others.
Basic qualifications
– High school diploma or equivalent
4+ years of experience and education supporting an IT project in a multi-user high availability environment, project management or related management functions
+4 years of experience and education with networking concepts such as DNS, DHCP, SSL, OSI model and TCP/IP
Understand large, complex and globally distributed IT systems
Experience with project management applications and tools
qualifications preferred
– Bachelor’s degree in Computer Science or Information Technology related field.
Exceptional organizational, planning and prioritization skills as well as excellent oral and written communication skills
Intermediate level knowledge in one or more of the following: LAN, WAN, Wireless, telecommunications, systems management, low voltage data cabling or data facility technologies
Experience in purchasing IT equipment
Experience as a leader and mentor of project teams in a matrix environment
Ability to explain complex IT concepts in simple terms
– Excellent written and verbal communication skills
Ability to manage high priority projects
Amazon is an Equal Opportunity Employer – Minority/Women/Disability/Veteran/Gender Identity/Sexual Orientation/Age
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for innovation, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, innovating products and delivering life-changing services. We embrace new ways of doing things, make decisions quickly, and aren’t afraid of failure. We have the scale and capabilities of a large corporation, and the soul and heart of a small business.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be the Earth’s most customer centric company. Our business, goals, projects, programs and inventions begin and end with the customer’s interest.
You’ll also hear us say that at Amazon, it’s always “day one.” What do we mean? Our approach remains the same as it was in Amazon’s day one – to make smart and fast decisions, stay agile, innovate, and focus on pleasing our customers.