Housekeeping Supervisor and Department Trainer
As a Housekeeping Supervisor, you will lead your team to create a great guest experience.
What it is for you:
– The employee benefits card offers discounted rates at Accor around the world
Learning programs through our academies and the opportunity to obtain on-the-job qualifications
An opportunity to develop your talent and grow within your real estate and around the world
– Ability to make a difference in the local community through CSR activities, such as Planet 21
What will you do:
To review employee schedule and annual leave plan to ensure proper allocation of resources in order to improve owner/resident/guest satisfaction levels as well as employee productivity and satisfaction
– To check all vacant rooms and check-out and check-out rooms daily.
Ensure that rooms are “checked” for all late arrivals, overnight stays and early overnight stays.
Coordinate with front office supervisors to obtain lists of access group rooms, then ensure all rooms are ready and inspected at least 2 hours prior to group arrival.
Ensure that the conflict report is submitted twice a day to the front office supervisors.
To monitor team performance and assist with training to improve standards as required
Have a full understanding of and adhere to Mövenpick Hotels & Resorts policy with regard to fire, hygiene, health and safety.
To handle and resolve guest complaints while keeping the executive housekeepers and front office supervisors informed.
– To offer your full cooperation to all guests, and help in a prompt, caring and helpful manner.
Actively seek feedback from guests to ensure consistency and quality.
– To equally manage inventory and use of cleaning products and equipment.
Oversee the implementation of a training plan for all housekeeping team members and external public area team members
Prepare and conduct employee performance appraisals in collaboration with the executive housekeeper.
Your experience and skills include:
Previous experience in a similar leadership role is an advantage
Strong interpersonal and problem solving abilities and the ability to lead by example
Our commitment to diversity and inclusion:
We are a comprehensive company and our ambition is to attract, hire and promote diverse talent.
Why work for Accor?
We are much more than just a global leader. We are more than 280,000 hoteliers with a purposeful and honest mission: to make every guest feel welcome at our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent feel valued. We want them to express their passion every day and realize their full potential through exemplary professional development and growth opportunities, and enjoy a life full of unlimited experiences.
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than just a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.