Scope and objectives
This position relates to the responsibility to serve food and beverages to the guest in accordance with the rules of service, policy, procedures, and etiquette, in line with our motto.
Food and Drink Mission Statement
Food and Beverage will be recognized as a market leader by providing consistent and personalized service, by introducing innovative concepts and products, not yet available in the market. We are committed to creating an environment in which teamwork is honored, and honesty and integrity are valued. Our professional and well-trained colleagues will focus on providing high quality products and unforgettable experiences that will enhance our clients’ engagement at the resort and through social media.
Fairmont is where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipating and exceeding their wants and needs, thus creating guests for life. Our F&B outlets will attract global media attention, making it the number one choice for international awards and social events and becoming a benchmark for the local and international food and beverage industry.
Our financial success will enhance Food and Beverage’s reputation among new and existing owners, by delivering the highest EBITA revenue that exceeds their budget expectations. It is our responsibility and commitment to give back to the community by being a true ambassador
Our motto
Generous with people, ruthless with standards, thirsty for more.
luring
Our appearance is a statement of who we are. Our personal hygiene must create a professional image at work which is why every member of our team needs to follow personal hygiene standards at all times.
Personality traits
– Motivating and proactive
– team player
Positive attitude and good speech
– people person
Paid result
– open minded
Presentation Initiative
– Organizer
Commitment to professional values
– Thinking out of the box
Main role and responsibilities
Ensure that correct grooming standards are followed at all times
– Maintaining food and beverage reservation procedures
– Recognize and appreciate all our regular and VIP guests and their preferences
– Drive Accor membership and credit points for guests who use the dedicated system on a daily basis
Ensure a high level of knowledge of daily bookings by highlighting VIPs, repeat guests and high paying guests at all times
Must have solid knowledge of F&B product for each region
– Offer a warm and friendly welcome, making the guest have a high level of confidence
– Maintain the cleanliness of the host station and its surroundings as well as all menus
Effective control of guest flow in place to ensure maximum turnover
– Go beyond guest satisfaction by knowing preferences and updating profiles
Maintain detailed knowledge of restaurant menu and daily specials at all times
– Follow up on Restaurant Financial, LQA, TrustYou and Forbes goals on a daily basis
Anticipate and serve guest requirements at all times
Follow up on the daily financial goals of the district / department
– Use the opening and closing checklist to ensure smooth opening and closing of the space
Presenting lists in a proactive manner
Feeling of power and accountability in the workplace
– Keep the duty manager updated on any feedback from guests so they can update the bug report
Maintains HACCP & FIFO standards as required by the regional governing body
Follow the hotel’s emergency evacuation policy
Attend all necessary briefings and training courses as instructed by the Director
– Dealing with financial procedures according to the guidelines set by the financial department
– Identify potential problems, anticipate guest needs, and seek assistance before service disruptions occur
– Performing any special duties and projects as requested by management, whether in your own department or any other department of the hotel
– All issues and negative feedback from guest must be properly reported in the bug system
Follow the care program at all times, and report problems through the system for maintenance
talent and culture
The hotel reserves the right to revise all job descriptions from time to time as per business needs. Other duties may be assigned as necessary. The above job description attempts to identify the main aspects of the role, however, it does not limit his right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than just a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.