Scope and objectives
The Fitness Manager is responsible for overseeing the fitness, training and group training areas which may include supervision of the kids’ club. This includes the day-to-day leadership of these teams that support the public spa, pool, and fitness teams on all hotel and membership guest activities. Quality and guest experience as well as team motivation are a key component of managing and supervising day-to-day operations.
Work responsibilities
Maintaining a confidentiality policy for all spa guests/members and staff.
All duties shall be carried out in a dignified and professional manner.
– Be a host for guests/members of the fitness center in the spa. This includes welcoming them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
Effective communication with colleagues and welfare of new and existing employees as well as other departments in the property and corporate teams
Support strategic partnerships if relevant to increase awareness and guest experience.
Administrative and Financial Responsibilities
Maintain timely scheduling and written reports of all accidents, work orders, safety and first aid incidents.
Manage health history, questionnaires, and fitness assessments as defined by the Program Manager.
Maintain accurate and up-to-date records to keep track of all clients, classes taught, training sessions, and other professional services provided.
Manage team schedules to maximize efficiency and administrative support for hotel-managed payroll hours and fees/and all reports to any appropriate colleagues.
Keep accurate records of all data related to the facility, its members and colleagues
Support the spa manager/manager to create and review daily/monthly facility and productivity reports including monitoring schedules.
Reviewing purchase requisitions required to obtain sufficient stock of equipment and supplies.
Submit monthly reports related to entertainment income and/or related departments.
Provides performance reviews and/or disciplines colleagues as needed.
Report any maintenance requirements for recreation areas.
Guest quality and operational excellence
Recognize the arrival of all VIP guests arriving at both the spa and hotel.
Ensure that the facility is in peak condition at all times.
Responsible for driving the guest experience and communication between colleagues to organize the smooth delivery of guest service.
Ensure that guest/members’ preferences and requests are met to the best of the property’s capabilities. Conduct regular quality and facility audits to maintain brand standards.
Be present in the day-to-day operations of overseeing the success of the guest and colleague experience, including daily quality assessment reviews.
Providing the tools for the team to better manage day-to-day operations resulting in excellent and predictable guest service.
Train and lead the fitness and recreation team eg to ensure a great guest experience.
Ensure that the facility receives positive feedback and top ratings from guest satisfaction surveys and audits.
Maintain guest confidentiality at all times.
Handle any complaints, comments or concerns of guests with caution and urgency.
Education and experience
Personal trainer certification through a nationally recognized agency/organization (NSCA, ACSM, ACE, AFAA or ISSA).
At least 3 years of experience in the fields of fitness and wellness and experience in leading a fitness crew.
Experience directing and leading exercise in an adult fitness environment, using appropriate methods and discovery techniques. Experience in PAR-Q management, health risks, history, fitness assessment, and client counseling.
– A multi-talented individual with experience in group education of movement arts, pilates, mat sciences, cardio boxing, flexibility, agility, tai chi, meditation, nutrition, lifestyle training, etc.
Interest and ability to communicate with people from diverse backgrounds.
Willing and able to work in a variety of shifts, days, times as needed.
Interest and experience in the philosophy of a healthy lifestyle that includes the balanced basics of food, water, rest and activity.
– 5 star deluxe experience feature.
At least two years of experience in industry or hospitality.
Cardiopulmonary resuscitation – the primary lifesaver. Work responsibilities
Talent and culture / team communication
Ensure that the entertainment team maintains a positive relationship internally and with the hotel’s external departments. Responsible for the recruitment, recognition, training, evaluation and grading of all entertainment team members. This includes interviews when required.
Training and follow-up with the entertainment teams on an ongoing basis to ensure outstanding guest service.
Ensure that colleagues in the entertainment adhere to the standards set forth in the employee handbook.
Ensure mutual training between different departments to create understanding and awareness regarding products, services and facilities.
Hold monthly management meetings to promote a positive work environment.
Understand and adhere to the Accor Code of Ethics.
Conduct expected performance reviews of all colleagues who report to this position in accordance with Accor’s annual cycles. This includes performance management for any disciplinary concerns
Health, hygiene and safety
Follow and ensure that colleagues follow all property safety procedures and practices; Lead by example.
Ensure guest/member satisfaction at all times by ensuring that safety and service are always the departments’ number one priority. Maintain peak air conditioning for outdoor facilities at all times.
Ensure that all HOH areas are clean, safe and sanitary.
Report any potential hazards or emergencies so that they can be corrected immediately.
Ensure the safety of people and property within the building by fair application of hotel regulations and strict adherence to existing laws
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