Employee Dining Room Supervisor – Raffles & Fairmont Doha
You are authorized to make any decisions to improve event flow or guest satisfaction and are responsible for the results of your actions.
Food and Drink Mission Statement
Food and Beverage will be recognized as a market leader by providing consistent and personalized service, by introducing innovative concepts and products, not yet available in the market. We are committed to creating an environment where teamwork is honored, and honesty and integrity are valued. Our professional and well-trained colleagues will focus on providing high quality products and unforgettable experiences that will enhance our clients’ engagement at the resort and through social media.
Raffles is where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipating and exceeding their wants and needs, thus creating guests for life. Our F&B outlets will attract global media attention, making it the number one choice for international awards and social events and becoming a benchmark for the local and international food and beverage industry.
Our financial success will enhance Food and Beverage’s reputation among new and existing owners, by delivering the highest EBITA revenue that exceeds their budget expectations. It is our responsibility and commitment to give back to the community by being a true ambassador.
Generous with people, ruthless with standards, thirsty for more.
Our appearance is a statement of who we are. Our personal hygiene must create a professional image at work which is why every member of our team needs to follow personal hygiene standards at all times.
Motivator and role model
Positive attitude and good speech
Commitment to professional values
– Customer/People Oriented
Creative / open-minded
Key Achievements and Responsibilities
Ensure that correct grooming standards are followed at all times
Responsible for the smooth running of a specific event
Follow the care program at all times
– Follow all financial goals, LQA, Forbes and TrustYou
Familiar with daily, monthly and yearly financial goals
Actively contributes to achieving financial goals
All issues must be reported
– Continue to open and close checklists
Maintains HACCP & FIFO standards as required by the regional governing body.
Responsible for connecting all aspects of service, kitchen and entertainment
– Responsible for day-to-day operations
Handles security incidents and guest complaints in a confident and professional manner
– Conducts daily briefings for all employees prior to the start of the shift
Ensure that all appropriate equipment is available for each service period
Responsible for training, grooming and selection of temporary workers
Must be creative, confident and willing to think outside the box
Follow the personal development plan set by the corporate office
Ensure that the operating stock is always counted and in a clean condition
Ensure that all banquet halls are maintained to the highest standards
– Develop the EDR team to strive for excellence
– Create an effective menu preparation system
– Inspires the heart to create a flow of new and “improved” ideas
Follow the hotel’s emergency evacuation policy
Ensure awareness and provide optimum levels of service and guest satisfaction
– Establish and maintain effective communication across all departments
Be a role model with a passionate, hands-on approach
talent and culture
The hotel reserves the right to revise all job descriptions from time to time as per business needs. Other duties may be assigned as necessary. The above job description attempts to identify the main aspects of the role, however, it does not limit his right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
A caring employer offering respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
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