Are you a multi-tasker and able to work independently, performing a wide range of complex and covert mechanical duties? Are you one who isn’t afraid to think outside the box? So we have a job for you! As CIO, you will lead the team strategically to take guest satisfaction to the next level.
What it is for you:
– The employee benefits card offers discounted rates at Accor around the world
Learning programs through our academies and the opportunity to obtain on-the-job qualifications
– An opportunity to develop your talent and grow within your real estate and around the world!
– Ability to make a difference in the local community through CSR activities, such as Planet 21
What will you do:
Management: Responsible for the strategic management of IT which includes managing relationships with Hotel Managers, EXCOM, HODs and other business critical users. Responsible for proper business planning and budgeting of hotel IT expenditures, as well as compliance with Accor’s IT policies and guidelines. A feasibility study is created to justify the investments and expenditures to support the approval process. Responsible for regular status report on actual hotel IT status to General Manager and Vice President IT/Customer Service Manager/New Development. Initiates and manages IT projects and advises the General Manager on strategic IT issues related to the hotel. Talent development and performance management are also part of this role.
Hardware: Ensures hotel work with Accor Hardware partners. He has a good relationship with hardware partners. Supports the hotel in resolving hardware issues by escalating issues with hardware partners. Devices are: computers, servers, routers, switches, cables, switches, monitors, monitors, point of sale devices and all related interfaces, UPS units, related devices and other active components.
Program: Ensures that all Accor IT policies and guidelines are implemented in the hotel. Ensures that genuine and licensed application software runs correctly in accordance with IT department policy and requirements only on the hotel’s computer systems and hardware. Enjoys good relationship with software suppliers. Supports the hotel in resolving software issues by escalating issues to software vendors.
User: Ensures that no user in the hotel has access to software other than what is required to perform the function. He/she is responsible for providing and maintaining a training program (in coordination with the training department). This is to enable the best possible knowledge, skill level and use of the systems by all the staff in the hotel.
SECURITY / DATASAFE: Responsible for the hotel’s compliance with Accor’s IT security policy. Responsible for backing up all relevant user-generated data, whether it is part of the public system or personal systems. It assures that the relevant backup policies are always duly respected, and the system reaches the highest level of security.
The job also includes the day-to-day operations of the combined hotels, implementation, upgrades and enhancements to brand standards, technologies, systems, and various new projects and in new and existing hotels. These systems include (and may not be limited to):
Server infrastructure – physical and virtual
– Networking – data, voice and Wi-Fi
Strategic IT management includes coordination with General Motors and hoteliers in collaboration with Hotel GM to ensure that the company’s brand standards are implemented. This also includes sharing industry updates and how IT can help build and enhance operational efficiency
Replace or upgrade the Property Management Systems (PMS) and Sales and Supply System (S&C)
Central File (CP) solutions
Central Reservation Systems (CRS)
Revenue Management Systems (RMS)
– Various middleware/interfaces
Data Warehouse, Reporting and Business Intelligence (BI) – Interface only
Sales Force Automation (SFA) – Interface
– Customer Relationship Management (CRM)
Point of sale application
Back office accounting software application
Purchasing and inventory management application
– IP TV
Human resource management system
– ACCOR brand signature systems (commercial systems, WIFI everywhere, etc…)
Your experience and skills include:
– Bachelor’s degree or higher in Computer Science.
– 05 years or more in the same location at 05 * Chain Hotel.
Good knowledge of hotel applications.
– Proven ability to build and maintain good relationships with all stakeholders
Clearly communicate ideas, actions, and opportunities with strong communication skills
Ability to lead by example, believe in a strong team culture and set the stage for high performance
Your team and work environment:
When you join us, you become part of a team that puts people first – its guests – its colleagues and owners. At City Lights, you are more than just an employee, you are a respected member of a company where relationships are most important.
Note: This position is open to all nationalities with a preference for locals.
Our commitment to diversity and inclusion:
We are a comprehensive company and our ambition is to attract, hire and promote diverse talent.
Why work for Accor?
We are much more than a global leader. We welcome you as you are and can find a job and a brand that matches your personality. We support you to grow and learn every day, making sure that the work brings you purpose in your life, so that during your journey with us you can continue to explore the limitless possibilities of Accor.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.
Do what you love, care about the world, dare to challenge the status quo! # no limits
A caring employer offering respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.