Describe
Overview: AMAZON
Amazon.com strives to be the most customer centric company on earth where people can find and discover just about anything online. By giving customers more of what they want – low prices, wide choice, convenience – Souq.com continues to grow and evolve as a global e-commerce platform. Amazon’s evolution from a website to an e-commerce partner to a development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest tech minds come to Souq.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job Description: Team Manager – Customer Service
Reports Associates
Reporting to Group Manager / Country Operations Manager – Customer Service
Summary of responsibilities
If you are passionate about leading, motivating, and leading a team of customer-obsessed colleagues and team leaders, all while analyzing systemic problems and implementing solutions to challenging problems, then we have the career you are looking for!
The Team Manager defines the vision and culture of their teams by addressing individual and team performance expectations and goals, maintaining an individual focus on ensuring and improving customer satisfaction, by identifying the broader issues affecting customers and implementing solutions to enhance quality and productivity, while achieving real-time required service levels.
Main responsibilities include:
People management:
• Leading and developing a team of 20-25 members. Responsible for managing the overall performance, coordination and evaluation of the team.
• Actively participate in and drive a culture of continuous improvement through ‘Kaizen’ and ‘Lean’ projects. Identify and remove barriers to accuracy, productivity and quality.
Amazon is an equal opportunity employer.
Basic qualifications
• Bachelor’s degree is a must.
• Fluency in German (written and oral) is mandatory.
• Proficiency in English (written and verbal) is mandatory.
• 1-3 years of comprehensive experience and 1 or 2 years of supervisory exposure managing a team of 10-20 associates.
• Advanced computer skills using a variety of highly desirable software
• Availability 24/7/365, including willingness to work on weekends, and outside the ‘standard’ work day
• The applicant must be in a people management role
qualifications preferred
• Additional professional certifications (PMP, Six Sigma, Lean Processes) are preferred.
• 3 years experience with customer service would be an added advantage
Amazon.ae, formerly Souq.com, is an English and Arabic e-commerce platform, owned by Amazon, the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com confirmed that it would acquire Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.