Knowing a great concierge is what our guests expect when staying at Banyan Tree AlUla. Being able to anticipate guests’ needs and provide them with informed suggestions will ensure a truly memorable stay.
What it is for you:
– The employee benefit card offers discounted rates at Accor around the world
Learning programs through our academies and the opportunity to obtain on-the-job qualifications
– An opportunity to develop your talent and grow within your real estate and around the world!
– Ability to make a difference in the local community through CSR activities, such as Planet 21
What will you do:
Reporting to the Guest Experience Manager / Chef Concierge, primary job responsibilities and functions include but are not limited to the following:
– Providing consistently professional, friendly and engaging service
Follow front office service policies, procedures and standards
– Assisting guests with mail, letters and any plans or arrangements they need including babysitting and dog sitting
– Assist guests with hotel facilities in an informative and informative manner
– Promote and sell services and privileges within the hotel as well as services provided by suppliers
– Assist guest with dining reservations and handle dining needs for groups/special events
Providing personalized and specialized service to VIP hotel guests through pre-arrival emails, communication and follow-up throughout the stay and post-departure
Act as a liaison and resource for other departments and hotel staff
Follow management policies, procedures and service standards
– Stay informed of daily events and promotions at the hotel
Follow all safety and sanitation policies
– Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Assist with VIP Concierge/Butler duties which include communicating with guests via phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, BBQ requests, flower requests, cabin stock requests, activity and spa reservations, and transportation inquiries. Meet and greet all incoming butler’s guests, give them direction at the hotel and escort the guests to the room. Maintain regular contact with guests in the home to ensure a smooth, personal, enjoyable and comfortable stay. Surprise and happily at every opportunity and work with other departments to expedite orders
– Contact ALL Elite Members (Gold / Platinum / Diamond / Unlimited) prior to arrival. Personalize pre-arrival email, review ACDC action preferences, review room blocking, and ensure all earned privileges are continually extended
Other duties assigned
Your experience and skills include:
– Previous experience related to clients required
Excellent knowledge of Banyan Tree AlUla and favorite local attractions
Computer literacy in Microsoft Window applications is an asset
Previous experience with Property Manager and Book it! And the Open Table and Kipsu text messaging system is an asset
– Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
– Responsible, highly reliable, beginner and goal oriented
– Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
– Ability to focus attention on the guest’s needs, and remain calm and polite at all times
Saudi nationals who currently hold this position are encouraged to apply.
Your team and work environment:
Banyan Tree will operate and expand Ashar luxury camp, while embracing the region’s Arab heritage to seamlessly blend with the stunning landscapes of Wadi Ashar and stand at the center of the planned “living museum” experience in AlUla. The camp is located near AlUla’s iconic Maraya Concert Hall and recently hosted guests of the annual Winter At Festival.
Tantora Cultural Festival, elevates the experiences of visitors by linking them to the nature, art and origins of AlUla.
Our commitment to diversity and inclusion:
We are a comprehensive company and our ambition is to attract, hire and promote diverse talent.
Why work for Accor?
We are much more than just a global leader. We welcome you as you are and can find a job and a brand that matches your personality. We support you to grow and learn every day, making sure that the work brings you purpose in your life, so that during your journey with us you can continue to explore the limitless possibilities of Accor.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.
Do what you love, care about the world, dare to challenge the status quo! # no limits
A caring employer who offers respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than just a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.