concierge agent
Always lending a helping hand with a smile. As a concierge agent, your passion for property and your respect for our guests’ properties will ensure that our guests feel welcome as soon as they arrive.
About the hotel
Sofitel Dubai Jumeirah Beach is a five-star luxury hotel located in Jumeirah Beach Residence and opens directly onto Dubai’s most popular leisure promenade as well as a low-rise beachfront leisure and retail destination. Luxurious accommodations and culinary excellence are the cornerstones of the hotel. All 444 rooms and suites overlook the blue waters of the Arabian Gulf and the Eye of Dubai. Guests can enjoy exquisite international flavors at the Infini Pool Lounge and Café Concierge, our all-day dining restaurant Club Millésime.
What it is for you:
– The employee benefit card offers discounted rates at Accor around the world
Learning programs through our academies
– An opportunity to develop your talent and grow within your real estate and around the world!
– Ability to make a difference through CSR activities, such as Planet 21
What will you do:
– Respond to guest requests for special arrangements or services (eg, transfers, reservations, dry cleaning) by making arrangements or identifying appropriate service providers.
Responding to and following up on special requests from guests with unique needs to ensure their satisfaction.
Collect, summarize and provide information to guests about the accommodation and amenities surrounding the area, including special events and activities.
– Answer, record and process all guest calls, messages, requests, questions or concerns.
Liaise with appropriate individuals or departments as necessary to resolve guest calls, requests, or issues.
– Review shift records/journals and document relevant information in log books.
Inform the manager of accidents, injuries and unsafe working conditions. Full safety training and certifications.
Follow all company policies and procedures, ensure personal and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcoming and appreciating all guests according to company standards, anticipating and addressing guest service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation.
Speak with others in clear and professional language, prepare and review written documents accurately and completely and answer phone calls using appropriate etiquette.
Provide friendly and courteous service to the guest and promptly respond to all requests and inquiries at all times.
Coordinate with colleagues when necessary regarding operational concerns.
Familiarity with operational procedures.
Participate in periodic meetings and briefings as scheduled.
Understand and abide by all safety rules, emergency procedures and fire prevention systems.
Participate in any scheduled training and development programs that improve personal or managerial standards.
Report duty on time by wearing the correct uniform and name crest.
Maintaining a high level of personal appearance and hygiene.
– Performing other assigned duties.
Your experience and skills include:
Have at least one (1) year experience in a similar role.
Has the ability to work under pressure and in a fast-paced environment.
Has the ability to communicate effectively with the team and present it consistently.
– Fluency in English is mandatory.
Our commitment to diversity and inclusion:
We are a comprehensive company and our ambition is to attract, hire and promote diverse talent.
Why work for Accor?
We are much more than a global leader. We welcome you as you are and can find a job and a brand that matches your personality. We support you to grow and learn every day, making sure that the work brings you purpose in your life, so that during your journey with us you can continue to explore the limitless possibilities of Accor.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.