Job purpose
The position is responsible for providing an effective audit in accordance with policy and procedures and ensuring accurate reporting of hotel revenue.
Main interactions
internally
Front office team.
Food and beverage team.
– The Raffles Store Team.
Sales and Marketing Team.
Catering team.
– Finance team.
externally
Government bodies (Singapore Tourism Board / Inland Revenue Authority of Singapore).
– auditors.
Basic Responsibilities
Ensures that all room revenue is recorded through the interface.
– Reconciles the Food, Beverage, Shop and Spa revenue report against the Opera report to ensure all transactions are captured through the interface.
Ensures that all food and beverage inspections and store openings are investigated and reported to relevant managers.
Checks banquet checks against banquet event orders to ensure revenue and internal transfers are properly arranged.
Ensures that all revenue for all minor operating departments is duly accounted for.
Produces Income Journal Report that includes reconciliation between Property Management System and Micros, reclassification of clearing accounts and accurate posting of respective revenue codes, posting of adjustments and ensuring that all revenue is captured correctly.
Opera End of Day runs after making sure that all transactions are balanced and calculated correctly.
– Verifies the daily cash receipt report and daily bank summary against the bank deposit slip to ensure that the bank amounts are correct.
Ensures that the daily operations package is completed in a timely manner.
– Checks all spreads accordingly.
Checks all negative posts.
– Checks “Food and Beverage Void” and “Discount” reports.
– Manages the use of gift certificates or any discount coupons and ensures compliance.
– Perform process audit.
Ensures that operating procedures comply with PCI-DSS compliance.
Accounts Supervision Assistant (Income Audit)
Ensures timely and accurate daily flash report distribution.
Ensures that Raffles checks are correctly calculated and disposed of from food and beverage proceeds.
– Checks “Food and Beverage Void” and “Discount” reports.
Ensures that all miscellaneous and paid vouchers are approved and completed with adequate explanations.
Completes that individual’s performance review as set forth in hotel policy.
Other responsibilities
– Daily revenue reports for the owners office.
Prepares GST settlement for rooms, food and beverage outlets, convenience stores, and minor operating divisions.
Covers Accounts Assistant duties during leave/absence and temporary assignment.
Performs any other duties as may be assigned by the management from time to time.
Focuses on colleagues/management experience
Attends colleagues inquiries promptly.
Consistently provide professional, friendly and engaging service.
Coordinates with various departments to ensure the submission of appropriate documents.
Uses the Heartist® approach – makes guests and colleagues feel welcome, warm at heart, amazed, and belong.
Works as part of the finance team
Ensures high quality work is produced at all times.
– Adhere to all set schedule.
– Builds strong relationship with team members.
Builds a cohesive work environment and together achieves a set of financial goals.
Be aware of and play an active role in maintaining strict adherence to PCI-DSS compliance.
Participation in broader functional relationships
Maintains a collaborative working relationship with all colleagues.
Participates in training activities to improve knowledge and skills.
Follows the directions in the Fellows handbook.
Understands emergency procedures and health and safety requirements.
– Ensures that standards of service and individual performance are aligned with Accor’s values - guest passion, trust, sustainable performance, spirit of openness, innovation and respect.
Contributes to corporate social responsibility efforts by supporting the Planet 21 programme.
Main complexity/critical issues in the job
Accuracy of reporting.
– Ability to meet tight deadlines.
Ensure compliance in accordance with policy and procedures to achieve the overall objectives of the position.
Knowledge and experience
– Diploma or equivalent holder in hospitality or a related field.
– At least two years experience in hotel related work in the same capacity.
Strong working knowledge of Microsoft Excel, Microsoft Word and Opera.
Competencies
Good interpersonal skills with the ability to communicate with all levels of employees.
The ability to solve problems and make decisions in an effective manner.
Offers initiative.
Ability to work independently and on good initiative in a dynamic environment.
– Communication skills in English spoken/written.
Ability to work cohesively with colleagues as part of a team.
– Personalized view, clean/tidy.
– sense of urgency.
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than just a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (Hotel Services), owner and investor (HotelInvest), we invest all our energies in making ‘Feeling Welcome’ resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.