Raffles The Palm Dubai is located on the western crescent of Palm Jumeirah, the largest man-made island and archipelago in the world. This luxurious five-star hotel features 391 spacious rooms, suites and villas decorated with handcrafted Italian touches and matched by handpicked amenities to complete the ambiance of elegance. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and leisure facilities, including specialty boutiques, a VIP movie theater, and signature and private restaurants complemented by exquisite banquet and conference spaces.
When visiting Raffles, guests will discover the character and individual story that the hotel has to offer. The essence of every Raffles is to provide thoughtful, personal and discreet service to well-traveled guests. Raffles Hotels & Resorts is an award-winning international luxury hotel company, with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently includes eleven luxury properties, from secluded resorts to city hotels in prime locations around the world.
Location
To help oversee and direct all aspects of the Raffles Club Lounge functions to achieve the highest possible level of guest satisfaction for current and future VIPs. This position also helps reinforce the work culture and core values of the company.
Main roles and responsibilities
Manage and supervise all duties of his staff to ensure maximum guest satisfaction through personal recognition and prompt friendly attention from arrival to departure
– Managing and supervising the hall during working hours
– Call the kitchen about food selection for breakfast, tea and cocktail hour
– Meet and greet all guests personally
Oversee maintenance of effective frequent guest registry system
– Promote sales between hotels and indoor facilities
– Perform these functions to include but not be limited to:
– Prepare Raffles Club guest welcome letters
– Monitor guest comment cards and feedback
– Fulfilling special requests from guests
– Dealing with inmates’ complaints and referring them when necessary, and following up on corrective actions
– Compile, analyze and control costs and inventory in Raffles Club
– Processing requests for amenities in a timely manner
– Warranty and maintenance of a full range of services provided in the Raffles Club Lounge
Evaluate the appearance, discipline, and competence of all employees under direct supervision
Organizing and holding regular meetings for Raffles Club staff to facilitate smooth operations
Prepare an efficient work and vacation schedule for Raffles Club staff, taking into account project occupancy, forecasts, and any large group movements
– Performs related duties and assigned special projects
Works with the HR Manager and Supervisor to ensure the productivity of employee performance. Duties include:
Plan for future staffing needs and assign them in line with company guidelines
– Preparing detailed induction programs for new employees
– Analyzing the training needs of front office staff and developing training programs
Conduct testing and formal performance appraisal
Coach, counselor, discipline staff and provide constructive feedback to staff
Work with the President in preparing and managing the department’s budget; Continuously monitor and control departmental costs to ensure performance against budget
Adhere to occupational health and safety policies and procedures and ensure that your direct reports do the same
Personality traits
– Good organizational skills
Good level of engagement with residents
– Ability to manage a multicultural workforce
– Excellent leadership and communication skills
Demonstrate high levels of integrity, dedication and support for continuous improvement
Flexible management style to meet the challenges of a changing work environment
Good knowledge of the entire front office operations
– He must be a beginner, coach and mentor who can motivate the team to perform at their best
Knowledge of Opera property management system preferred
qualifications
Certificate from the School of Tourism and Hotel Management
expertise
At least 3-5 years of relevant experience with at least two years in a supervisory level.
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