who are we
We are a leading partner for luxury throughout the Middle East. With more than 600 stores, 300 brands and more than 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by providing outstanding service to our partners and delighting all our customers. We are rapidly moving from a traditional luxury distributor and retailer in the Middle East, to a hybrid retailer that brings luxury experiences to the fingertips of customers everywhere.
To support the next phase of our growth, we look forward to building a world class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continually improve every aspect of our operations. We are looking for the best talent to join us on this journey of exploring new horizons together.
what are you going to do
Our Esthetician is responsible for providing excellent customer service to all clients, advising and guiding them through cosmetic procedures with the right products. The esthetician uses proper selling techniques and product knowledge to achieve sales goals, as well as replenish inventory, handle new launches, product promotion, and visual merchandising.
Basic tasks:
– business leadership
Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
– Promote the group loyalty program (MUSE), increase the registration rate and acquire new customers
Pay for sales during events, promotions and launches. Focus on selling and selling
Maintain and understand customer buying patterns and behaviors, and use this database to engage and build strong customer relationships to encourage future selling opportunities
– Where applicable, stay up to date with the various offers and activities of the brand online (website, app, social media) and promote them with customers. Participate in achieving incentives
– Stay on top of the latest trends, products and competitors
– Focus on the customer
Take ownership of the customer experience by providing exceptional service and enliven the brand customer journey at all different touch points (physical and digital) by building relationship, sharing product knowledge and expert advice, and proactively addressing customer needs, interests and preferences.
Demonstrate the effective use and benefits of various brands and skin care products and ensure a high level of expertise
Educating and guiding customers on the most appropriate range and use of products for use
Building and maintaining guest experience standards in order to build strong loyalty.
Use customer techniques and tools to truly connect with customers, and build one-to-one relationships built on trust to increase loyalty. (These technologies and tools include messaging, (virtual) shopping appointments, etc.)
Operational Excellence
Generate sales, while achieving line and sales targets, using advanced sales techniques and knowledge of beauty and skincare
Monitor sales activities and create daily sales report and market reports (competitor activities, total sales management) to provide input to sales supervisors/sales managers
Maintain all operating standards by ensuring merchandise levels, stock replenishment and organizing display at appropriate racks/counters as per brand VM guidelines
Report stock shortage using stock order form and ensure stock is received as per set procedures.
Demonstrate a strong understanding of available technology tools and their use to enhance customer experience in and out of the store (Clienteling app, CRM, OMS, etc.)
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey by enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those extraordinary, every day.
We understand the value you bring, and strive to provide a competitive benefits package that includes healthcare, child education contribution, telecommuting and flexible policies, as well as exclusive employee discounts.
The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
Blending its experience in the Middle East and its intimate knowledge of luxury, Chalhoub Group is building brands in the region, by providing outstanding service to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as operating more than 470 retail outlets, the group’s success is attributed to its most valuable assets of highly skilled and dedicated teams. Professionalism and passion are what fuels the competitive advantage of the Chalhoub Group in today’s market.
Through its commitment to implement sustainable practices in its business, in 2013 the Chalhoub Group was awarded the CSR Label from the Dubai Chamber of Commerce.