Manama, March 31 (BNA): Bahrain Airport Services (BAS) has signed a contract with SITA to deploy SITA Airport Management, enabling BAS to manage ground handling operations at the lowest possible cost and ensure timely delivery of services. In a way to avoid flight delays.
A key component of technology upgrade is SITA Mobile Resource Manager which calculates optimal staffing levels, generates optimized rosters and gives real-time insight into assignment of tasks and activities at Bahrain International Airport (BIA).
With the new system, agents will be provided with mobile access to enable data entry at the time and place of their operations. The system can also be used by all BAS employees who work on shift rosters.
SITA Mobile Resource Manager provides an innovative way to connect mobile wireless devices in the hands of employees to back office systems and the people needed to get things done. Real-time updates improve and speed up decision-making as events unfold, allowing for more effective planning and resource allocation. Automatic task registration increases the accuracy of billable services, enhances revenue generation, and drastically reduces time spent collecting disputes.
“As we phase out manual and paper-based processes, the SITA solution introduces the next generation of mobile resource management systems that will enable us to dramatically improve planning and rostering activities. The system will improve resource deployment for BIA ground handling management while also helping us enhance planning and operational efficiency. Staff management and customer service.
This approach ensures ground operations personnel engage with digital PDAs to replace paper-based records of advocacy services provided to airline customers. This technology will also help BAS evaluate all service level agreements of its customers from ground handling and provide faster service to billing cycle.
“We are excited to partner with Bahrain Airport Services on this project and facilitate the development of a new generation of resource management platforms designed to integrate data, enable real-time decision-making and cost optimization, while further developing Bahraini talent,” said Hani Al-Asaad, Head of the Middle East and Africa (MEA) region. , Sita.
“Bahrain’s airport services will be able to operate with the highest level of safety, reliability and performance, enhancing Bahrain’s aviation sector.”
FKN