Role
The Arabic coffee host is responsible for giving a warm welcome and providing an Arabic coffee experience to all guests seated in the lobby of Raffles Doha. The Arabica coffee host is required to demonstrate a pleasant and friendly demeanor during daily duties, has a guest-centered approach to service, and a sense of responsibility to support the Raffles brand.
Raffles Hotels & Resorts
An Oasis for Well-Travelled Travelers Since 1887 Reinterpreted for the 21st century traveller, Raffles has been synonymous with luxury, splendor and exceptional service for more than a century. Born in Singapore, the brand has since expanded its network across the globe, welcoming the influential community in every destination. Whether you come to drink, dine, party or simply relax, the dignitaries who work at Raffles know better than anyone how to ensure “arrival as guest, departure as friend, return as family”.
Main roles and responsibilities
– Prepare and serve coffee regularly to all guests by adhering to the hotel’s standards, recipes and presentation method
– Takes responsibility and ownership in creating personal bonds through emotional well-being between hostesses of Arabic coffee and guests
Responsible for restocking and replenishing stock
Maintains cleanliness of the work area and ensures all hygiene standards are met
– Clear and reset schedules in time
Ensures strict adherence to all guidelines while handling beverages
Maintains communication channels with all departments of the hotel
– Assists other hotel department functions when needed
Maintaining general maintenance of equipment and operating supplies
Maintaining standards of personal hygiene and ensuring discipline and efficiency of duties
Training and coordination with supporting departments
– Intuitively anticipates through observation and interactions guests’ needs and wants
– Report any suspicious behavior by guests and employees to managers and security
– Ensures that standards of service and individual performance are aligned with Accor’s values - guest passion, trust, sustainable performance, spirit of conquest, innovation and respect.
Ensures that guests receive the experience as detailed in the brand’s Standard Operating Procedures (SOP), the local Raffles Doha Standard Operating Procedures (LSOP) as well as the 5-star Forbes Quality Assurance (LQA) standards / Aims to achieve the results and objectives set by before administration
– Performs any special duties and projects as requested by management, whether in your own department or in any other department of the hotel
Character traits required for the role
– Ability to communicate in Arabic and a second language
Manages the needs of all guests/team members with the same motivation
– Attention to detail and friendly demeanor to all guests and team members
Compose under pressure, make rational decisions to resolve situations, and are delivered with a degree of professionalism
Self-motivated approach to carrying out assigned responsibilities
– Ensures the security and confidentiality of guest and hotel information in accordance with the company/state data security law
High level of integrity, enthusiasm and dedication to continuous improvement
Embraces change and open-mindedness in a dynamic work environment
Has an excellent understanding of Middle Eastern customers and culture
Has an understanding of the key stakeholders in the luxury travel space
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.