who are we
We are a leading partner for luxury throughout the Middle East. With more than 600 stores, 300 brands and more than 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by providing outstanding service to our partners and delighting all our customers. We are rapidly moving from a traditional luxury distributor and retailer in the Middle East, to a hybrid retailer that brings luxury experiences to the fingertips of customers everywhere.
To support the next phase of our growth, we look forward to building a world class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continually improve every aspect of our operations. We are looking for the best talent to join us on this journey of exploring new horizons together.
what are you going to do
There are a few things we take very seriously in the Data Team: Building amazing products and delivering the most value to our users. Our users are passionate about our analytics products and have demonstrated a strong appetite for self-service analytics.
You will be responsible for making their early journey a success with our analytics product.
• Obtaining ownership of new accounts and managing their setup
• Build strong relationships with our users to understand their needs and ensure their success with Looker / Analytics products.
• Act as the main point of contact throughout the setup period and also as a liaison between users and the rest of the data team
• Provide learning and development advice on the content of relevant training materials
• Work with users to build the most important dashboard / appearance / explorations and ensure there is a clear training plan for the end user of this domain.
• Enable customers to connect their goals and challenges with the product created by the team
• Work with L&D to create scalable learning options. Conduct online meetings and consultations to educate users about the features of our product in collaboration with the product team
• Contribute to building, owning and implementing user success and onboarding journey
• Lead multifunctional internal improvement projects
• Channel the customer’s voice and contribute to the product development roadmap with the Product Team
• Partner with product teams for upsell, complementary and expansion opportunities
What you will need to succeed
• Strong client-facing and presentation skills with the ability to establish and educate credibility with business partners
• Project management skills to keep projects on track and manage the unique flows of each onboarding
• Ability to take initiative and adapt to a hunger for learning
• Positive attitude, empathy and high energy to make a real transformative impact
• Curiosity, hunger and resilience to make a real transformational change. This role is not for the timid!
What we can offer you
With us you will turn your aspirations into reality. We will help shape your journey by enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those extraordinary, every day.
We understand the value you bring, and strive to provide a competitive benefits package that includes healthcare, child education contribution, telecommuting and flexible policies, as well as exclusive employee discounts.
The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
Blending its experience in the Middle East and its intimate knowledge of luxury, Chalhoub Group is building brands in the region, by providing outstanding service to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as operating more than 470 retail outlets, the group’s success is attributed to its most valuable assets of highly skilled and dedicated teams. Professionalism and passion are what fuels the competitive advantage of the Chalhoub Group in today’s market.
Through its commitment to implement sustainable practices in its business, in 2013 the Chalhoub Group was awarded the CSR Label from the Dubai Chamber of Commerce.