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Our reputable client is looking for a dedicated Account Manager and Customer Success Manager, to be based in Riyadh, Saudi Arabia. The ideal candidate will be an Arabic speaker, and a key member of the team who plays an important role in the customer journey by extracting full product value and potential. The nature of the role requires listening and understanding customer needs, proactive support in anticipation of those needs, and building strong relationships with customers. Your efforts will provide excellent customer experiences, and directly impact business growth and revenue.
Minimum requirements:
* Perfectly available immediately or with a negotiable notice period
* Fluent in Arabic with strong written and verbal skills
* Experience working in a similar position in a SaaS or B2B software company
* Excellent time management skills
* Proven ability to collaborate and build strong relationships with clients, at all levels.
Strong leadership skills with a natural ability to manage teams and priorities and handle multiple complex projects and clients at the same time.
* At least 3 years in a similar role.
Desired skills:
* Strong desire to understand the customer, realize initiatives and solve problems
* Comfortable work in a dead-line driven environment
* Excellent written and verbal communication skills
* Goal oriented with a positive attitude towards KPIs and targets
* Analytical mindset and action oriented
* An active listener with a proactive nature
* Prioritization and organizational skills
* Excellent Presentation Skills
* Active team player, self-motivated to learn and grow and demonstrate intellectual curiosity
We ask candidates to send their CV as a Microsoft Word document where possible.
Quest Search and Selection acts as a recruitment agency in connection with this vacancy.
Desired skills:
* Strong desire to understand the customer, realize initiatives and solve problems
* Comfortable work in a dead-line driven environment
* Excellent written and verbal communication skills
* Goal oriented with a positive attitude towards KPIs and targets
* Analytical mindset and action oriented
* An active listener with a proactive nature
* Prioritization and organizational skills
* Excellent Presentation Skills
* Active team player, self-motivated to learn and grow and demonstrate intellectual curiosity
Quest Search & Selection is a professional recruitment consulting firm with over 20 years of experience providing the world’s top candidates to the global retail, FMCG and hospitality industries.
With offices in the UK and Dubai, we have an international presence and global reach. Our recruitment staff positions candidates locally and internationally for a variety of roles with a focus on the following areas:
Retail Buying and Selling, E- and Digital Commerce, Food and Beverage, Hotels, Hospitality and Operations, Retail Stores and Operations, Human Resources and Recruitment, Procurement, Supply Chain and Logistics, Sales and Marketing, Technical and New Product Development.
We work in partnership with our clients that range from world famous brands within the retail, restaurant, hotel and consumer product spaces. Our reputation is built on our in-depth understanding of the industry and our consultants’ skills, knowledge and passion for their sectors.