Washington, Aug. 4 (BUS) – The Department of Transportation is proposing to require airlines to refund passengers if their flight schedule is significantly changed or the airline makes significant changes to the itinerary.
The AP reported that the proposed rule announced Wednesday would require airlines to make refunds if their departure or arrival time changes by three hours or more for a domestic flight or at least six hours for an international flight.
Refunds may also be due if the airline changes the passenger’s departure or arrival airport, adds stops to the itinerary, or causes a “significant reduction” in the travel experience by switching to a different type of aircraft.
The rule will apply even to travelers who buy non-refundable tickets which are usually less expensive and preferred by many leisure travelers.
The proposal comes after the department was inundated with complaints by passengers who had their flights canceled or changed — or who were afraid to travel during the pandemic’s early months — and who were unable to get refunds.
Airlines prefer handing out travel vouchers rather than refunds.
The ministry is proposing to require airlines and ticket agents to provide vouchers that do not expire to travelers who have been asked not to travel during the pandemic for health reasons or due to border closures.
ZHB