As a telephone operator, you are responsible for handling every phone call with the importance of providing a professional, customer-focused response to our guests, ensuring that their stay becomes an unforgettable experience.
What it is for you:
– The Employee Benefits Card offers discounted rates at Accor around the world
Learning programs through our academies
– An opportunity to develop your talent and grow within your real estate and around the world!
– Ability to make a difference through CSR activities, such as Planet 21
What will you do:
Welcoming every guest in a professional and friendly manner
– Take the initiative to add a personalized experience
– Proudly promote hotel facilities, looking for opportunities to enhance guest stay through add-on selling
Your experience and skills include:
Service-focused character is essential; Experience is an asset
Previous experience working with Switchboard or a related system
Fluency in English and additional languages - Arabic, German or French.
Our commitment to diversity and inclusion:
We are a comprehensive company and our ambition is to attract, hire and promote diverse talent.
Why work for Accor?
We are much more than just a global leader. We are 280,000 women and men who put people at the heart of what we do, and nurturing a true passion for service and achievement means joining Accor to embark on a unique life journey to imagine the hospitality of tomorrow.
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than just a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.