Job Field: Customer Service and Support
Expected travel: 0-70%
Professional Status: Professional
Company Description
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as the market leader in enterprise application software, we remain true to our roots. That’s why we design solutions to support innovation, promote equality, and spread opportunity for our employees and customers across borders and cultures.
SAP values entrepreneurship, fosters creativity and builds lasting relationships with our employees. We know that a diverse and inclusive workforce makes us competitive and provides opportunities for all. We believe that together we can transform industries, grow economies, lift communities and preserve our environment. Because the best jobs make the world run better and people’s lives better.
The purpose and aim of the job:
SAP Egypt CoE is looking for a Support Engineer responsible for understanding and moving forward the new business models and operational challenges of Premium Engagement customers and supporting organizations.
Job expectations and duties:
Actively participate in the preparation, exploration, realization and Go Live of customer implementation projects
Demonstrate ability to plan, operate and manage workshops/meetings with internal and external clients
Gain experience in S4HANA SD and Hybris.
Gain experience in different SAP industry solutions.
Provide a creative source of ideas/solutions to address problems
Delivery of billable components that meet customer needs
Minimum of 10 years of experience in the field, with at least 6 years of experience in SAP SD
Minimum 8 full lifecycle SAP applications.
Good knowledge in SAP MM or Hybris.
SD certificate is highly desirable.
Good knowledge of SAP logistics operations (and process integration).
– IS-Retail and retail solution or knowledge of oil and gas business is an added advantage
Knowledge about S4HANA Transportation Management and Extended Warehouses is an added advantage
Knowledge in SAP IBP is an added advantage
Knowledge on S4HANA Cloud is an added advantage.
Good customer focus
– Good presentation and communication skills
– Fluency in English (Portuguese is an added advantage)
Ready to travel on missions (short and long term)
Main tasks and duties:
– Identifies the most important issues in the main account engagements
Conduct an analysis of the nature of the system and technical issues
– Analyze the core business processes of all applications
Perform system and application process analysis including performance improvement
On-site and remote delivery services for premium engagements, enterprise support, mission-critical support (escalation and teams, MCS Backoffice) including optimization, assessment, technical integration/validation, enablement of trainings, workshops, engineering services
Actively provides customer feedback for development based on delivery
Ensures that services and documentation are available and up-to-date for the relevant area of expertise
Delivers root cause analysis, provides solutions, and provides services for specific fields/regions
Additional tasks:
Participates in internal projects driven by internal requirements
Participates in Backoffice support and de-escalation activities
Education and Qualifications/Skills and Competencies:
– Bachelor’s degree in Computer Science, Engineering, Information Systems or any related field of study
– Exceptional written and spoken communication skills in both English and Arabic.
Strong presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, professionalism, highly customer service oriented with strong fixable customer management skills with high speed of change
Proven problem-solving skills and strong work ethic required
work experience:
Experience must be within 3-5 years with at least two SAP Logistics modules (SD-MM-PM-CS-FM-PP-QM)
we sab
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insights more effectively. Known as a leader in enterprise resource planning (ERP) software, SAP has evolved into a market leader in end-to-end business application software, database-related services, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are goal-focused and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting industries, people or global platforms, we help ensure that every challenge gets the solution it deserves. At SAP, we build breakthroughs together.
We promised to include
SAP’s culture of inclusion, focus on health and wellbeing, and flexible work models help ensure that everyone – regardless of background – feels included and can function at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our people to inspire confidence and help everyone achieve their full potential. We ultimately believe in unleashing all talents and creating a better and fairer world.
SAP is proud to be an equal opportunity workplace and affirmative action employer. We are committed to the values of equal employment opportunity and provide accessibility for applicants with physical and/or mental disabilities.
Headquartered in Walldorf, Germany, SAP is the world’s largest business software company with more than 51,500 employees in sales and development sites in more than 50 countries worldwide.
Our global development approach focuses on distributing development worldwide in strategically important markets. A global network of SAP Labs covering Bulgaria, Canada, China, Germany, Hungary, India, Israel and the United States, enables SAP to operate locally, yet is globally organized.
As the global technology research unit of SAP, SAP Research contributes significantly to the SAP product portfolio and expands SAP’s leadership position by identifying and shaping emerging IT trends through applied research and enterprise adventure. SAP Research has highly skilled teams in 11 research centers around the world.