Company:
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer to our vision to be among the top 20 telecom companies in the world by 2020.
We are a dynamic global communications company operating in 17 countries across the Middle East, North Africa and Asia. We cover more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ nearly 1,000 talented people, all of whom lead Ooredoo to be the number one choice for world-class telecom services in Kuwait. In the face of intense competition, increasingly sophisticated technology and increasing customer expectations, nothing is more important to our success than our team – a team you can be a part of.
Ooredoo’s future is bright, and you can be part of our continued success.
Role:
The employee will be responsible for fraud investigations primarily intended for internal and external B2B areas. Relevant areas such as sample TMOs and business case will also be analyzed
Shared responsibility for B2C fraud related activities with the team
Main responsibilities and activities:
– Ensure that the UDV discounts calculated by the activation system are correct and monitor orders created with UDV discounts to detect any fraudulent orders.
Monitor users who have created SDF discount requests in the system and monitor approvals submitted in the system periodically.
– Carry out cost-benefit analysis on accounts in which SDF discounts are granted on high-end devices.
– Pass multiple discounts on the same accounts and analyze the expiry of the discount.
– Analysis of contractual benefits once the contract expires / renews
– Reconciliation of vouchers / prepaid cards given to B2B with billing system
Monitor device traffic to legitimate clients especially devices contained in SDF.
Responsible for conducting cost-benefit model analysis for all groups, such as Strategic, Large, SME/SoHo for B2B accounts, i.e. OOK gets proper gross margin for all accounts.
– New product validation for post-B2B / pre-launch
– Know your customer (KYC) verifications and compliance with B2B activations
Monitor fraud analysis, bad debts, and B2B EPR and CPR clients.
Regular monitoring and team support to perform B2C fraud analysis.
– Monitor and find vulnerabilities in the activation system such as incorrect penalty calculations in deactivation, promotion, bypass and unauthorized access in key activities such as pink list etc.
– B2B TMO rate plan checks i.e. to check configurations in RAS, BSCS and CS that benefits are configured according to business requirements.
Support the team to conduct special analysis on agent investigations.
Required analysis of various underwriting scams that lead to an increase in bad debts
Provide analysis and summaries of information as directed to ensure key issues are brought to the attention of FM management
Make positive contributions to the region by establishing controls in Ooredoo’s business processes and systems.
Initiate and terminate systematic investigations of suspicious transactions
– Identify problems and take corrective action to solve them.
– Identify and conduct investigation of discrepancies or deficiencies in information/data and either take action or report problems to FM إدارة management
Advise supervisors of any significant deviation from the specified process or any procedural failure to take appropriate action on time.
Identify “hotspots” within Ooredoo and put in place measures to monitor those areas to detect fraud and revenue leakage.
Ensure that fraud cases are identified and investigation of discrepancies or deficiencies in information/data are undertaken and either action is taken or issues are reported to FM management
– Assist in the verification process for B2B activations
Verify the accuracy of the information/data processed, identify the problem and take corrective actions to solve the problems.
Regular and timely escalation of revenue leaks/fraud/operational gaps.
Provides analysis and summaries of information as directed to ensure key issues are brought to the attention of FM management.
Monitor fraud and FMS performance oversight reports on a regular basis.
Contribute to the motivation of junior employees, and provide daily assistance when necessary.
Proactively take responsibility for self-improvement by staying well informed of developments, knowledge and innovations in the relevant area of expertise.
Other duties as directed by the manager/supervisor or other superiors.
qualifications:
Degree qualification with appropriate enrollment in a recognized vocational institute
other information:
Working knowledge of fraud management system (eg Subex FMS, etc.) will be an advantage
– Strong management skills
– High analytical skills and lateral thinking
– Computer proficiency
– Good Communication Skills
Note: You will be asked to attach the following:
– Resume / CV
We are a leading international communications company providing mobile, fixed, broadband and managed services to businesses tailored to meet the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching people’s lives and our belief that we can stimulate human growth by leveraging connections to help people achieve their full potential.
Formerly known as The Qtel Group, we have a customer base of $92.9 million, with revenue of $9.3 billion in 2012.