Company:
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer to our vision to be among the top 20 telecom companies in the world by 2020.
We are a dynamic global communications company operating in 17 countries across the Middle East, North Africa and Asia. We cover more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ nearly 1,000 talented people, all of whom lead Ooredoo to be the number one choice for world-class telecom services in Kuwait. In the face of intense competition, increasingly sophisticated technology and increasing customer expectations, nothing is more important to our success than our team – a team you can be a part of.
Ooredoo’s future is bright, and you can be part of our continued success.
The purpose of the role:
Work in shifts 24/7 and the first point of contact for incident management, fault handling and change management.
Main responsibilities and activities:
First point of contact for incident management, error handling and change management
Responsible for monitoring the operations of the NOC and the client
Assist with other activities and projects as needed
– Generate tickets with the appropriate priority code after making the first diagnosis
– Follow up on time and status to solve open tickets
– Implementation of standard operating procedures
– Assign tickets to appropriate second-level support groups, vendors or customers
Utilize excellent customer service skills and exceed customer expectations
Attends Operations and B2B department meetings as required.
Proactively take responsibility for self-improvement by staying well informed of developments, knowledge and innovations in the relevant area of expertise.
Attending training programs, trainings, seminars, conferences, vendor meetings, user groups and presentations.
Other duties as directed by the Operations Manager.
Qualifications and requirements:
At least 1 year of relevant experience in the ICT field (Networking, Systems, Security, etc.)
– Methodical with good troubleshooting skills
– Good communication skills in English
Solid experience in each area described in “Minimum Experience and Basic Knowledge”
other information:
– Degree in Computer and Communications Engineering or equivalent
Note: You will be asked to attach the following:
– Resume / CV
We are a leading international communications company providing mobile, fixed, broadband and managed services to businesses tailored to meet the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching people’s lives and our belief that we can stimulate human growth by leveraging connections to help people achieve their full potential.
Formerly known as The Qtel Group, we have a customer base of 92.9 million and reported revenues of US$9.3 billion in 2012.