We are a leading partner for luxury throughout the Middle East. With more than 600 stores, 300 brands and more than 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by providing outstanding service to our partners and delighting all our customers. We are rapidly moving from a traditional luxury distributor and retailer in the Middle East, to a hybrid retailer that brings luxury experiences to the fingertips of customers everywhere.
To support the next phase of our growth, we look forward to building a world class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continually improve every aspect of our operations. We are looking for the best talent to join us on this journey of exploring new horizons together.
what are you going to do
At Chalhoub, creativity is a team effort! Acting as a Retail Manager, you will be responsible for ensuring that the Store Managers/Managers maximize the commercial performance of their retail stores and deliver an exceptional guest experience. You will also be responsible for creating a bridge between the back office and the store network that they control/review on an ongoing basis and implement solutions and corrective actions.
• You will understand brand strategy and cascade within your defined network
• In conjunction with marketing, ensure full implementation of marketing and customer experience strategies and programmes
• Implementation of brand guidelines taking into account the specifications of each market
• Agree on an annual sales calendar with the commercial team
• Monitor discounts and margins to ensure consistent business profitability
• Periodically follow up on the sales figures for each line and the available stock (Sell-Out).
• Manage potential shortages, review orders and report status to the promotion team
• Recording, monitoring and analyzing market trends and competitors’ activities
• Providing quantitative and qualitative commercial reports using data from market studies and internal system
• Determine the sales target for each member of the sales team
• Brand profit and loss management at hand
• Monitor brand performance and send recommendations
• Manage organizations resources within budget guidelines
• Provide prompt, comprehensive and accurate information to keep management appropriately informed of the brands’ financial position
• Develop and motivate team members to ensure knowledge transfer and a continuous positive work environment
• Monitor team members’ performance and provide formal and informal feedback and evaluation in order to maximize efficiency
What we can offer you
With us you will turn your aspirations into reality. We will help shape your journey by enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those extraordinary, every day.
We understand the value you bring, and strive to provide a competitive benefits package that includes healthcare, child education contribution, telecommuting and flexible policies, as well as exclusive employee discounts.
The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
Blending its experience in the Middle East and its intimate knowledge of luxury, Chalhoub Group is building brands in the region, by providing outstanding service to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as operating more than 470 retail outlets, the group’s success is attributed to its most valuable assets of highly skilled and dedicated teams. Professionalism and passion are what fuels the competitive advantage of the Chalhoub Group in today’s market.
Through its commitment to implement sustainable practices in its business, in 2013 the Chalhoub Group was awarded the CSR Label from the Dubai Chamber of Commerce.