Scope and objectives
The Recreation Supervisor is responsible for supervising the pool and recreation areas which may include supervising the kids’ club. This includes oversight and day-to-day leadership of the teams that support comprehensive recreation services for hotel guests and members.
Work responsibilities
– Supervising the sports and recreational areas (and the children’s club, if any).
– Be a host for spa guests/members. This includes welcoming them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
– Adhere to the hotel’s standard operating procedures manual.
Act as a hotel ambassador representing brand values to colleagues to establish relationships with internal and external stakeholders representing brand values and Accor. This includes maintaining a professional appearance at all times.
Maintain strong relationships with third party operators.
Operations management and efficiency of sports and recreation areas.
Administrative duties.
– Handling guest requests and ensuring exceptional services.
Manage the work schedules of the fitness and recreational receptionists to ensure proper coverage in all areas.
Protect your property rights at all times
Administrative and Financial Responsibilities
Manage team schedules to maximize efficiency and provide administrative support for all entertainment related reports
Maintain accurate records of all data produced by the Entertainment Department.
Support the manager to keep track of all internal inventory to management and to report any discrepancies in lost, stolen or malfunctioning equipment.
Reviewing requisitions required to obtain sufficient stock of equipment and supplies.
Submit monthly reports related to entertainment income and/or related departments.
Provide performance evaluations as needed.
Report any maintenance requirements for recreation areas.
Guest quality and operational excellence
Recognize the arrival of all VIP guests arriving at the spa/fitness/recreation facility and hotel.
Ensure that the facility is in top condition and clean at all times.
Responsible for driving the guest experience and communication between colleagues to coordinate the smooth delivery of the guest sequence.
Ensure that guest/members preferences and requests are met to the best of the property’s capabilities.
– Ensure that the facility obtains the highest ratings from guest satisfaction surveys.
Handle any complaints, comments or concerns of guests with caution and urgency.
Maintain provision of amenities and towels, this includes storage of fresh towels, collection, use and delivery of necessary delivery points.
Ensure that lighting and music levels are properly set and maintained.
Familiar with spa and recreation reservation systems, point of sale system, operation and control of systems and equipment.
Maintain professional setup of all guest access areas and any supporting facilities.
Remove and clean any dishes left by guests.
Ensure that all areas are stocked to standards with proper supplies.
Talent and culture / team communication
Participate in daily/monthly communication meetings.
– Colleague support upon request.
Understand and adhere to the Accor Code of Ethics.
Attending product knowledge or education lessons related to the position.
Ensure that the team maintains a positive relationship with all departments in the hotel.
Participate in the annual training plan staff training and provide guidance to staff when needed.
Health, hygiene and safety
Follow and ensure that all associates follow property safety procedures and protocols; lead by example.
Ensure guest/member satisfaction at all times by ensuring that safety and service is always the first priority.
Inform engineering of any equipment that may require repair.
Report any potential risks or emergencies so that they can be corrected immediately.
Assist in developing and complying with all departmental emergency procedures.
Ensure that all potential and actual risks are reported as well as promptly rectified.
Ensure the safety of people and property throughout the building by fair application of hotel regulations and strict adherence to existing laws.
Dealing with emergency situations with urgency and caution.
Maintain peak A/C of the facility at all times through cleanliness and hygiene.
Education and experience
Experience working in the billiards, recreation and fitness areas of a leading membership club.
A 5-star deluxe experience is an added bonus.
Minimum of 2 years experience in the fitness or hospitality industry.
Cardiopulmonary resuscitation – the primary rescuer
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